Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group

Job Description

The Principal Observability Engineer is a critical role in our organization, dedicated to ensuring the robustness, performance, and scalability of our infrastructure and applications through superior monitoring and observability practices. This role will work closely with Infrastructure as Code (IAC) tooling like Terraform and will have a strong understanding of open telemetry standards. Familiarity with current monitoring and logging tools like Dynatrace and Splunk is essential. This role is ideal for a proactive go-getter who is eager to drive new technology adoption within the organization.

Summary of Primary Responsibilities

• Lead the design and implementation of observability solutions that provide deep insights into application performance, system health, and user experience.

• Establish and advocate for observability best practices across engineering teams.

• Work closely with the infrastructure teams to automate and optimize infrastructure provisioning and scaling using IAC tools like Terraform.

• Ensure infrastructure code is tested, reliable, and efficient.

• Champion the adoption of open telemetry standards to collect, process, and export telemetry data.

• Utilize and integrate monitoring tools like Dynatrace and Splunk to provide thorough insights and analytics.

• Drive the evaluation and adoption of new tools and technologies to keep the organization at the forefront of observability and monitoring practices.

• Collaborate with various engineering teams to ensure smooth adoption and transition to new technologies.

• Analyze existing monitoring and observability practices, identifying areas for improvement or optimization.

• Foster a culture of continuous learning and improvement within the observability team and across the organization.

• Provide leadership, guidance, and mentoring to the observability team.

• Foster a collaborative and inclusive environment that encourages innovation and growth.

Qualifications

What your background looks like

• 10+ years of observability engineering experience
• Information Technology degree and/or technology certifications preferred or substantial equivalent experience.
• Design and implement an observability system for a new microservices-based application.
• Migrate an existing monitoring system to Prometheus and Grafana
• Develop a new alerting system to detect and respond to performance issues.
• Work with the development team to instrument their code for better observability.
• Train and mentor other engineers on observability best practices
• Strong customer and communication skills to interact with team members, customers, vendors and leadership team.
• Advanced Shell scripting and IaC automation skills with Ansible and Terraform
• Deep understanding of open telemetry standards.
• Experience with monitoring and logging tools like Dynatrace and Splunk.
• Proactive, go-getter attitude with a passion for new technology adoption.
• Excellent communication and collaboration skills.
• Ability to lead and mentor a team of engineers.
• Working Knowledge of Python and any databases (SQL/NoSQL).
• SMEs in enterprise monitoring like APM, Custom attribute Implementation, synthetic monitoring, browser monitoring, and Log monitoring
• Knowledge of requirement gathering and rollout monitoring and observability solutions. Partner with the business and development teams to identify requirements, define monitoring solutions, and implement the same.
• Experience in Application Performance Monitoring (APM) and Infrastructure Monitoring for Different Hybrid Business Applications and Infrastructure
• Providing health and performance reports, developing AIOps rules, creating alerts, creating custom dashboards
• Experience in creating workloads and user onboarding.

Additional Information

Additional Information

Why choose us?

Our colleagues’ health and wellbeing are a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered!

To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1

Could this be the role for you? Apply now to start your journey with Experian.

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