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Technical Application Support Specialist

Gabi

Gabi

IT, Customer Service
Sofia, Bulgaria
Posted on Friday, April 26, 2024

Company Description

Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 22 000 people in 32 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

Job Description

Experian Digital Workplace (EDW) provides IT consulting and technical support for front-office and back-office software systems. The EDW Billing team is looking for a Technical Application Support Specialist to support and enhance in-house corporate applications.

What you will be doing:

  • Identifying, troubleshooting, and resolving issues related to application functionality
  • Coordinating the resolution of technical activities (e.g. incidents, requests, enhancements) with users and vendors
  • Reviewing functional requirements and technical designs
  • Analyzing, designing, developing, testing and implementing changes to the application
  • Identifying potential improvement areas and recommending solutions
  • Producing application documentation e.g. operational guide, FAQs, architecture diagrams

Qualifications

What you will bring:

  • Bachelor’s degree in Computer Science or related field
  • At least 2 years of experience on a similar role
  • Fluency in English
  • Hands-on experience with SQL to create queries and generate reports
  • Ability to read Java code
  • Strong verbal and written communication skills with the ability to communicate effectively with both business and technical individuals
  • Previous experience supporting and maintaining corporate applications
  • Self-starter able to work proactively and with minimal supervision
  • Team player with abilities to work in complex cross-functional and geographically diverse teams

It would be considered an advantage if you have:

  • All-round IT applications experience e.g. software development lifecycle, post-implementation support, data migrations, application upgrades
  • Previous exposure to Java, Linux, cloud-based applications

Additional Information

What you will get:

  • Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
  • Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!
  • Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
  • Opportunity for flexible working hours and home office.
  • Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials & books.

Our Social Benefits Package - the way we care for our People

Experian Careers - Creating a better tomorrow together

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here