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Account Manager

Gabi

Gabi

Sales & Business Development
Heredia Province, Heredia, Costa Rica
Posted on Tuesday, June 4, 2024

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Job Description

We need Account Manager to manage, grow, and retain our business relationships with. This role will be assigned a territory and will be responsible for managing, retaining, and expanding our account base.

Job Description / Key Responsibilities

  • Develops strong relationships with existing clients by researching and understanding their business needs, responding to client concerns and problems, and acting as the liaison between the client and internal departments.
  • Responsible for the effective management and servicing of existing customers including the development and growth of accounts to optimize profits.
  • Responsible for key accounts management and development of strategic.
  • Research client needs and determines how to bundle products to meet client requirements. Informs and educates clients on new and existing projects. Utilizes product experts as a resource.
  • Generates new business within existing relationships by up-selling and cross-selling other product categories.
  • Responsible for realizing the committed revenue targets.
  • Retain accounts by negotiating contract renewals.
  • Onboard new clients.
  • Present additional Experian product offerings.
  • Collect and present “voice of customer” feedback to product team for product improvement opportunities.
  • Collaborate and team with peers, including internal and external business partners.
  • Manage terminations.
  • Other projects or matters may assign to support revenue targets in futures.

    Qualifications

    Knowledge, Experience & Qualifications:

    • Bachelor’s Degree or equivalent experience
    • 5 year of sales, account management
    • Solid B2B Experience
    • Experience solving complex customer problems with positive outcomes.
    • Excellent oral and written communication skills
    • V-suite level servicing and contract negotiation experience preferred.
    • Demonstrated experience and comfort in developing and managing senior level client relationships.
    • Familiarity with Salesforce (or similar CRM) and Microsoft Office (Outlook, Excel, Power BI, PowerPoint)
    • Experience with proven sales or account management methodology.
    • Effective presentation skills
    • Proven track record of sales or account management success
    • Proficient with standard CRM’s and Microsoft Office Products
    • Ability to travel when needed.

    Additional Information

    Additional information

    This is a permanent home-based role in Costa Rica. No relocation available.

    Culture at Experian

    Our uniqueness is that we truly value yours.

    Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

    Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

    Experian Careers - Creating a better tomorrow together

    Find out what its like to work for Experian by clicking here

    Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

    Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.