EULA Service Performance Lead

Job Summary

Reporting solid line to the CHC Digital Performance & Finance Manager, the CHC Digital Regional Service Performance Lead is accountable to set, monitor & control digital product & services performance, value generation and financial controls.

The role covers the following responsibilities:

• Explore continuous improvement & value opportunities
• Generate CHC Digital performance metrics and monitor results
• Drive performance efficiency through mobilization of functional teams
• Focus on value generation by maximizing return of investment
• Monitor & control financial goals following financial framework
• Work with the regional and central teams on GSA management

Businesses scope: Commercial Operations (sales and marketing), Industrial Affairs, Analytics, Science & Medical, Supply Chain, all support functions (FIN, HR, SBS, etc.) and infrastructure. Both global, regional, and local.

Hiring Date: ASAP

Duration of assignment: Permanent

Key Accountabilities:

• Report and monitor the product & service performance
• Support continuous improvement initiatives with functional teams
• In charge of digital value generation monitoring from business point of view once the application is live (applications deployment, level of usage…) at regional / local level. Looking at the business / site health supported by applications (not application health)
• Identify use case for value generation (ex: global applications deployment to replace local ones, use case not covered by a digital tool…)
• Ensure roadmap at regional level is clear and align with central function objectives
• In charge of financial / budget construction and landing securitization for this region
• Ensure alignment in value generation tracking at global and local level
• Support clearly both region and functions in their roadmap and finance management
• Ensure a coordination and synchronization of initiatives led by these teams
• Strong connection and teams’ synchronization on regular and high frequency basis

Education:

• Bachelor’s Degree (B.A.) or equivalent in Information Technology, Business or Engineering

Required Knowledge & Experience:

• 5+ Years of experience in Digital / IT with proven skills in Service Management
• Proven hands-on experience with managing IT processes, service levels and solution governance
• Strong analytical, business acumen, finance, problem-solving and reporting skills
• Ability to operate in complex matrix organization at high agility and global tasks forces with different digital stakeholders

Cultural traits / P2W Behavior:

• Push to go beyond the level we have operated until now: constantly challenge the status quo focusing on the priorities that will deliver the best outcomes and letting go what won’t: be intolerant to mediocracy, believe we can and must do better and aim at higher but never at the expenses of our values and judgment
• Put the interest of the organization ahead of own of those of his/her team: consider both short- and long-term impact of decisions; puts collective and global goals above individual or local goals; share resources and capabilities with those with the greatest need and impact; enable decision making at appropriate level
• Acting and don’t wait to be told what to do: take smart and informed best bets with the information at hand and anticipate the consequences of her/his actions; use personal judgement and others’ advice to make bold and impactful decisions which move us forward
• Role model our 4 values: teamwork, integrity, respect, courage

Transversal Skills & Competencies:

• Business Acumen (intermediate)
• Business Partnership (intermediate)
• Transversal collaboration (intermediate)
• Problem-Solving (advanced)

Language:

• Fluent spoken and written English

Play to Win Behaviors:

• Stretch
• Take action
• Act for patients & customers
• Think Sanofi first

Pursue Progress. Discover Extraordinary.

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At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.