Associate Director, Systems Trainer-Rare Blood Disorders (Based in Cambridge, MA)
The Associate Director, Systems Training will be responsible for strategic planning and implementation of all department Systems training (including but not limited to iCareConnect (Salesforce) , iCare Events (Veeva), and Five9 (telephony). This will include programs design and execution via eLearning, live meetings, virtual and on demand training courses, for the Rare Blood Disorders Patient Support Services (PSS) team. This individual will be responsible for development and delivery of content and will mentor and collaborate with a systems champion support network through a train-the-trainer model. The AD, Systems Training will work directly with PSS senior leadership and key PSS stakeholders to evaluate and continuously improve existing internal training and programs. The position will actively gather stakeholder feedback as it relates to internal process mapping and developing strategic training plans and content to bring enhanced educational awareness to stakeholders. The AD Systems Training will gain a full understanding of all system and business processes, so best practices can be outlined for employees and tailored to their usage and requirements.
Planning, designing, and delivering both large and small-scale trainings for new hires, business users and subject matter experts across functions in Rare Blood Disorders PSS on current systems and all updated functionality
Working directly with PSS leadership to determine best practices, leverage learnings across PSS and continuously improve tool adoption
Providing a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers
Keep abreast of all project updates/product upgrade releases
Establishing and implementing key metrics to track and communicate level of value and impact of training initiatives to all stakeholders
Owning the on-the-ground execution and deployment of training experiences including office hours/lunch and learns
Developing and delivering trainings both face-to-face and virtual; training subject matter experts who will serve as trainers
Assessing activities across Rare Blood Disorders Functions and identifying opportunities for improved training outreach to the business including communication strategy
Maintaining a library of multi-media support materials, including training guides, videos, and e-learnings
Creating/curate new training materials as needed to support new functionality and requests from the business, leveraging off the shelf Salesforce training
Working collaboratively with the PSS Operations Team, PSS Trainingteam and key stakeholders to manage the change communication for PRM/Systems platforms that impact stakeholder use
Collaborate with Project/Platform/Patient Services subject matter experts to address training needs related to impacted processes and procedures. Document user issues and escalate them to Product Owner or Technical resource
Management of Training Environments including the ability to manage/configure training environments
Cambridge, MA, US based position, hybrid working with at least 2 days in office per week.
Bachelor's Degree required
The ideal candidate will have 5+ years of relevant pharmaceutical/biotech industry experience with at least 2 years leading training programs
Knowledge of Salesforce/Veeva platforms required
Excellent communications skills, both verbal and written, with the ability to digest complex business processes and distill them down to their simplest forms
Experience in the development, maintenance, and administration of e-learning materials & training programs
Experience training adult learners on software products/systems
Exhibits a high level of energy and enthusiasm and ability to work within a dynamic environment
Promotes a good working relationship with leadership and subject matter experts
Proactive in nature with the ability to encourage and motivate others
Excellent planning, project management and organizational skills
Continually demonstrates a level of integrity and professional demeanor in keeping with the Company's mission and values
Travel required, approximately 20%
Experience with Salesforce Health Cloud and VEEVA platforms
Experience launching new PRM/CRM platforms
Demonstrated ability to work in a highly matrixed environment with multiple cross-functional partners
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.