Job title: Product Owner – SAP Supply Chain Integration

• Location: Hyderabad, India
• Job type: Permanent, Full time

About the job

Our Team:

Join our highly skilled and innovative team at Mature ERPs Product & Service Lines unit. We take pride in being the Product Owner of the Regional SAP applications, overseeing end-to-end activities of projects and service management. With a customer-centric approach, we maintain ERP solutions, leveraging our extensive experience and regional expertise. Be part of a dynamic and collaborative environment, where your unique skills contribute to our collective success in driving growth and efficiency for businesses in the region.

Main responsibilities:

We are seeking a highly skilled and experienced Product Owner – SAP Supply Chain Integration to join our team. As a Subject Matter Expert (SME), you will play a vital role in providing expert guidance and support in the areas of SAP Supply Chain.

The ideal candidate should possess a minimum of 8 to 10 years of business process knowledge and application expertise in SAP Supply Chain including integration knowledge with SAP MM & WM. You will be responsible for validating design and effort estimates, approving/rejecting change requests, reviewing and approving user requirements, design documents, and functional/technical specifications. Additionally, you will actively participate in key projects and assist in scoping for new demands while providing advisory support to the business on SAP solutions.

• Product Owner / Service Owner
  • Application Portfolio Management:
    • Maintain application meta and master data to ensure overall data accuracy and quality over time
    • Manage application lifecycle management, including retirement, replacement, or enhancement of applications.
    • Collaborate with stakeholders to prioritize and allocate resources for application development, maintenance, and support.
    • Ensure alignment of the application portfolio with business goals and objectives.
    • Monitor and report on the performance and effectiveness of applications.
  • Operations Management:
    • Ensure the availability, reliability, and performance of IT systems and infrastructure.
    • Monitor and manage incidents, problems, and service requests.
    • Check service requests and approve/reject/prioritize them as per the corresponding SAP template rules
    • Coordinate with various teams to resolve operational issues and minimize downtime.
    • Continuously improve operational efficiency and effectiveness.
  • AMS Governance and Service Management:
    • Monitor service performance against agreed-upon targets.
    • Conduct regular service reviews and provide recommendations for improvement.
    • Ensure compliance with regulatory requirements and industry best practices.
    • Manage relationships with internal and external service providers.
  • Supplier Management including contract management:
    • Negotiate contracts and service level agreements with suppliers.
    • Monitor supplier performance and compliance with contractual obligations.
    • Resolve conflicts or disputes with suppliers.
    • Continuously evaluate and optimize the supplier portfolio.
  • Audit, Quality & Security Compliance:
    • Conduct regular audits to ensure compliance with internal policies and external regulations.
    • Monitor and report on quality metrics and key performance indicators.
    • Implement security controls and measures to protect systems and data.
    • Collaborate with internal and external stakeholders to address security vulnerabilities and incidents.
    • Stay up to date with industry standards and best practices in audit, quality, and security compliance.

• Change Approval Board (CAB) and Design Authority Board (DAB):
  • Validate the design and effort estimates: Review and verify proposed design solutions and effort estimates to ensure alignment with organizational standards and requirements.
  • Approve/Reject Change Requests: Assess and make decisions on change requests based on feasibility, impact on existing systems, budget, and alignment with business objectives.

• Projects:
  • Review and Approve Documentation: Thoroughly review and approve project documents, including user requirements, design documents, functional/technical specifications, ensuring adherence to standards and requirements.
  • Hands-on Participation for Key Projects: Actively contribute to key projects by providing expertise, guidance, troubleshooting, quality checks, and working on project deliverables.

• Subject Matter Expertise:
  • Level 3 Support for AMS: Provide level 3 support for Application Management Services (AMS), resolving complex issues, investigating problems, and implementing solutions.
  • Participate in Critical/Major Incidents: Respond to critical or major incidents, utilizing expertise to analyse and promptly resolve incidents, minimizing business impact.

• Scoping:
  • Help in Scoping for New Demand: Analyse business requirements, propose SAP solutions, collaborate with stakeholders, conduct feasibility assessments, and provide input on scope, timeline, and resources.
  • Advisory Role to Business on SAP Solution: Act as an advisor, offering guidance and recommendations on SAP solutions, leveraging expertise to provide insights into best practices, risks, and benefits.

About you

Experience

• Bachelor's degree in Computer Science, Information Systems, or a related field. Equivalent work experience will also be considered.
• Minimum of 8 to 10 years of experience in SAP SD modules, with a strong focus on integration with MM and WM modules.
• Experience in both project implementation and support roles, including full lifecycle implementations and post-go-live support.
• Deep understanding of business processes in procurement, sales, inventory management, warehouse management, production planning, and quality management, including:
  • SAP Intercompany Sales (cross-company)
  • SAP Intercompany Stock Transfers
  • SAP Intercompany Billing
  • SAP Plants Abroad Solution
  • Export Processes (SAP GTS)
  • Integrated process across several SAP systems
• Strong knowledge of SAP configuration, customization, and enhancement techniques within the MM/SD/WM modules.
• Demonstrated expertise in integrating SAP modules, specifically MM/SD/WM with FI and CO.
• Experience in data migration, data conversion, and system interfaces within the SAP landscape.
• Excellent analytical and problem-solving skills, with the ability to identify and resolve complex issues related to SAP Logistics.
• Strong communication skills with the ability to effectively interact with stakeholders at all levels of the organization.
• Solid experience with service management principles, ITIL framework, and incident management processes.
• Ability to work independently, manage multiple priorities, and deliver high-quality results within tight deadlines.
• Relevant SAP certifications (e.g., SAP Certified Application Associate – Material Management, Sales and Distribution and/or Warehouse Management) are highly desirable.

Soft skills

• Team player, service-oriented
• Dynamic, results driven
• Able to convince
• Accountability and Reliability
• Rigorous, autonomous

Technical skills

• Expert for SAP MM/SD/WM customization, writing specifications
• Strong knowledge of enterprise structure design, master data, procurement, sales, distribution, warehouse, and product costing.
• Strong cross-functional understanding with FI, CO, PP and QM
• Familiarity with SAP technical skills such as basic programming concepts and debugging.
• Strong oral and written communication skills.
• Active listener with the ability to challenge requirements.
• Analytical and synthetic, able to formalize solutions, and possesses good writing skills.

Languages

• Fluent spoken and written English

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