Digital Quality, Process and Tools
About the job
At Sanofi Consumer Healthcare, we have one shared mission – we work passionately, every day, to ‘serve healthier, fuller lives’ now and for the generations to come.
In order to do so, we strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view.
Everything we do is centered around people’s interests – our consumers, our customers, healthcare professionals, and our employees – across the world.
We are building loved brands that serve 1bn consumers worldwide, through our key platforms: Allergy, Physical & Mental Wellness, Pain, Digestive Wellness and Cough, Cold & Flu.
We aspire to become the best Fast Moving Consumer Health (FMCH) company In & For the world and we aim to build a work environment where people can thrive, grow, enjoy and be at their best.
Our team is engaged in designing and delivering Digital Tech Services for all CHC worldwide.
We deliver our solutions in a highly competitive market answering FMCH needs and sometimes supporting highly regulated environments (GxP, SoX and other regional and local regulations).
Our team operates in an international context, serving all markets in most of the countries around the world.
To reach our goals we have organized our model around 6 main pillars:
Strategy & operations
The Quality, process and tools expert is a key member of the CHC Digital team providing mission-critical Quality and Compliance expertise.
The incumbent is the point of contact and Quality Partner for the Digital CHC area; she/he provides end-to-end Quality & Compliance oversight by ensuring the delivery of Quality Services related to Project & Application Support, including process and tools, and Quality Management, including training, documentation, and performance.
This position covers an exciting and innovative CHC business scope with a variety of critical Digital/IT solutions built on both established and emerging technologies.
The position provides an opportunity to work in a dynamic, international Quality Operations team, while at the same time gaining experience in CHC through contribution to a variety of projects and system lifecycle activities.
A key pillar is to continue with the adaption of the Agile Methodology by developing new product development processes combining both Agile and GxP requirements taking advantage of Automation and DevOps techniques.
To improve performance of Applications teams, scrum masters, product owners and overall product management by providing a high-quality software delivery suite that empower collaboration and automation.
As we extend the Agile organization and grow in maturity, we must combine Agile and GxP requirements to deliver the Digital solutions faster at scale.
The priority areas of focus are:
Promote Agile software development rituals to standardize across teams the best practices including the right usage of Jira, Confluence, Gitlab/GitHub in GxP compliancy.
Deliver templates & features to help POD & Teams in their activities.
The role will require strong transformation and leadership in relation to
Quality Operations Leadership team
Digital Units Leadership team members
Digital Units Service/Domain managers and Application teams
Stakeholders outside of Digital Organization:
Global Quality/Business Quality
Corporate Risk Management
Data Privacy Office
Regulatory Agency inspectors
Suppliers / Service Providers
Formal Education and Experience required
Bachelor’s degree in a scientific, engineering or IT discipline
10+ years of experience IT or Digital teams ideally on domains like enterprise software deployment or software development and significant experience in Quality Management, compliance (GxP, SOX, Data Privacy) or Information Technology contributing to regulated projects or system lifecycle activities.
Technical background required
Proven experience in Agile adoption as well as software development lifecycle process.
Product and Software development experience.
Broad understanding of information technology solutions, theory and principles and their application to multiple areas of specialty.
Broad, in-depth knowledge of Quality Management, industry standards, regulations (GxP, SOX, Data Privacy, etc.), and trends
Very good understanding of IT life-cycle processes and required controls to ensure reliability and compliance of Computerized Systems and services (project methodology, application support and maintenance, ITIL processes, operational activities...)
Validation of Computerized Systems in a GxP environment
Application of Agile and Lean practices to System Lifecycle activities in a regulated environment
Use of Life Cycle management tools, esp. Jira/Confluence and GitHub.
Support the implementation of new technologies such as SaaS systems, RPA and Machine Learning in a regulated context.
Established experience with project management programs, SCRUM, and different variants of AGILE techniques are also expected, along with familiarity with code management and Continuous Integration/Delivery Implementation (CI/DI), testing, DevOps and Automation.
Soft skills required
Strong critical thinking and problem-solving skills
Demonstrated leadership and ability to effectively influence and make decisions.
Excellent written and oral communication in English, including ability to effectively educate various audiences on quality and compliance topics.
Strong interpersonal skills to build effective relationships with a variety of stakeholders.
Ability to work effectively and collaboratively in an international, multi-cultural and multidisciplinary environment.
Ability to adapt to a changing and highly dynamic work environment.
Curiosity with respect to new technology
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.