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Credit & Collection Senior Analyst, Customer Invoicing To Cash (CI2C) - Korean Speaker



IT, Customer Service
Petaling Jaya, Selangor, Malaysia
Posted on Thursday, November 9, 2023

Credit & Collection Senior Analyst, Customer Invoicing To Cash (CI2C) - Korean Speaker

Job Summary:

The Finance Executive CI2C is accountable for the processing of transactions & activities related but not exhaustive to Customer Master Data, Invoice Management, Cash Application, Credit Management, Collection, Dunning & Bad Debt and Sales Order Processing.

He or she will process such transactions on behalf of Sanofi Business Services (SBS) for the China market. In addition, he or she may be actively involved in further improvement of SBS. This position will provide the successful candidate a unique opportunity to further grow into the Sanofi Group within the SBS environment as it further develops, due to the exposure to Country Finance teams across the regions.


  • The Finance Executive daily/monthly key responsibilities includes but not exhaustive:

    - Customer Master Data

    - Invoice Management

    - Cash Application

    - Credit Management

    - Collection, Dunning & Bad Debt

    - Sales order processing

    - Month-end closing activities

  • Actively participate in credit assessment for new and existing customer, perform periodic customer credit review

  • Managing the releasing of sales blocked orders & sales reconciliation

  • To perform collection activities, manage dunning process and monitor AR bad debts.

  • To back up the Finance Executive on overall CI2C tasks such as Customer Master Data, Invoice Management, Cash Application, Sales order processing and any other tasks.

  • To take charge of several countries for overall CI2C activities

  • Support/responding to enquiries from internal and external customers, Country Finance & Stakeholders

  • To update Standard Operating Procedure (SOP) as and when required and obtain validation from Team Supervisor/Manager

  • To support ad-hoc projects implementation (New tools, Robotic Process Automation (RPA), process improvement projects)

  • To perform month-end closing activities/reporting such as Marco Sales, AR Ageing report & IWC

  • To ensure timely & quality month-end closing and reporting of legal statutory account within Sanofi Group Calendar timeframes

  • To manage any other tasks as assigned by Team Supervisor/Manager.

SBS Transition:

  • Actively participate in transition activities of Country CI2C processes into SBS, including knowledge transfer, preparation of Work Instructions documentation and attending conference calls/meetings

  • To support Team Supervisor to ensure operational readiness by the go-live date

  • To support Team Supervisor by providing quality and timely service to Country Finance as appropriate to this position


  • To ensure compliance with the following under the supervision of Team Lead:

  • SOX & internal controls compliance

  • Ensure compliance with Generally Accepted Accounting Principles (GAAP), International Financial Reporting Standards (IFRS) and company procedures to ensure integrity of financial information

  • To support internal & external audit and follow up on issues identified within his/her parameter

Continuous improvement:

  • To participate in LEAN workshop, acquire LEAN mindset and work according to LEAN methodology.

  • To proactively alert in issue/roadblock and propose solution to Team Supervisor/Team Lead.

  • To identify within the task recurring issue/roadblock and to alert and propose for solution.

  • Obtain validation on solution from Team Supervisor/Manager and execute them.

  • Be actor of change and to actively participate in continuous improvement initiatives such as Team Corner session, Empower All through Simplification and Efficiency (EASE), Idea Pitch and identifying opportunities.

Skills and Experience:

  • More than 2 years of experience in accounting/ finance

  • Working experience in Finance shared services, either in-house or in a BPO setting

  • Working experience in the pharmaceutical or similar industry, preferably in Finance will be advantage.

  • Understanding of shared services technologies such as scanning and imaging, OCR, case management tools, KPI monitoring and reporting

  • Fluency in English and Korean language (verbal & written) with the ability to interact effectively with all stakeholders.

  • Working experience with SAP, specifically FICO

  • Proficient in the use of applications in the MS-Office suite, including MS-Excel

  • Experience in successful handling of Customer Invoicing to Cash

  • Self-motivated, mature and ability to work independently.

  • Able to work in a metrics environment.


  • Minimum Qualifications: Bachelor’s Degree/ Professional Certificate in Accounting/Finance/Business or equivalent

Sanofi Behaviors and Skills

This position is required to demonstrate behaviors such as Stretch, Put the interest of the organization, Act in the interest of our patients and customers and Take Action. During the interview we will also be asking for examples of skills such as Strategic Thinking, Result Orientation, People Leadership (if applicable), Relationship and Influence.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at!

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.