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Senior Customer Engagement Executive

Synthorx

Synthorx

Customer Service
Singapore
Posted on Monday, July 29, 2024

Purpose of this role:

Reporting to the General Medicines Business Manager, the incumbent is to orchestrate innovative face-to-face and digital engagement journey with various groups of Health Care Professionals beyond typical sales coverage.

Share of Voice Focus via remote detailing with updated, value-added and customer-centric contents and services that Healthcare Professionals want according to their persona

Key responsibilities and Tasks

·Maximize omnichannel engagement platform for an improved customer experience

·Conduct regular digital and face-to-face engagements in alignment with the omnichannel customer journey blueprint

·Strong competency in organizing meaningful meetings with clear objectives tailored to Healthcare Professionals of various medical specialties for public and private channels

·Good knowledge of all promoted products, key competitor products, major clinical trials and clinical disease states

·Achieve sales targets while operating within the confines of company policies, approved budget and promotional programs.

· Provide monthly sales analysis and precise sales forecast

·Ability to mentor junior sales representatives for onboarding

·Good presentation skills with strong capability in cascading value with in-depth exploration

·Execution excellence with close follow up and identify upselling opportunities

Requirements :

·Bachelor’s degree or Diploma from any discipline (Science or Pharmaceutical-related is a plus)

·Minimum 3 Years of Pharmaceutical sales experience / Account Management/ Marketing experience

·Digital Marketing / eCOM experience is a definite plus

·Familiar with local healthcare and reimbursement mechanism

·Knowlegeable in Segmentation and Targeting

·Data & Insights - ability to source, identify and convert data into insights, driving actions.

·Innovation - curiosity, customer obsession and white space / new revenue streams focus.

·Team Player, and the ability to move with speed, experiment and learn with growth mindset.

Outstanding verbal and written communication skills

·Active listening and retaining information skills

·Demonstrate high level of comfort and confidence to discuss and engage, handle rejection and objection with customers via phone and digital tools

·IT literate and familiarity with CRM system and digital platforms

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

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