Job Title: Director, Patient Support Services Immunology

Location: Morristown, NJ, Cambridge, MA

About the Job

We are seeking a dynamic and strategic Director, Patient Support Services (PSS) Immunology to lead the development and execution of our patient support strategy for the launch of a new healthcare product. This role will lead the overall launch planning development and execution of end-to-end patient services operations, ensuring seamless patient access, adherence, and overall satisfaction. The ideal candidate brings deep experience in patient-centric program development, stakeholder management, and operational execution in the healthcare or pharmaceutical industry.

The candidate must have prior Patient Support Services experience, specifically in operations, be solution-oriented, operationally savvy, creative, highly organized, flexible, and adept at working in a matrix environment handling multiple deadlines and cross-functional stakeholders.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

• Launch Leadership: Lead the design and implementation of patient services programs to support the commercial launch of a new therapy/product.

• Program Strategy: In collaboration with key stakeholders develop comprehensive patient support strategies to support a seamless patient journey including hub services, reimbursement support, copay assistance, nurse/educator support, and digital tools.

• Operational Readiness: Lead scalable infrastructure, workflows, and KPIs to ensure the program can support growth and adapt post-launch.

• Vendor Management: Manage third-party service providers and hub vendors. Ensure programs are compliant, effective, and patient-focused.

• Cross-functional Collaboration: Work across PSS stakeholders, Market Access, Commercial, Medical Affairs, Compliance, Legal, and IT to align patient services with overall launch strategy.

• Compliance & Quality: Ensure all programs adhere to relevant regulatory and legal standards, including HIPAA, OIG guidance, and pharma industry best practices.

• Performance Monitoring: Establish metrics to track program effectiveness, patient satisfaction, and engagement. Provide regular reporting to senior leadership.

• Stakeholder Engagement: Serve as the internal and external champion for patient experience, continuously advocating for patient needs throughout the product lifecycle.

About You

Qualifications:

• Completion of a bachelor’s degree (or higher) or relevant work experience.

• 7+ years combined working within Patient Support Services or other bio-pharmaceutical roles.

• Strong leadership and analytical skills, ability to deliver on project objectives on time and within budget.

• Strong executive communication and presentation skills.

Preferences:

• Prior experience launching a new product/therapy in patient support services.

• Proven ability to lead and influence teams without direct authority.

• Highly self-directed; proactively and independently work issues and manage projects with minimal direction.

• Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.

• Self-driven leader who contributes to the development of an irresistible culture and working environment where everyone is empowered to bring the best version of themselves.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

US and Puerto Rico Residents Only

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

North America Applicants Only

The salary range for this position is:

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.