Job title: Senior Analyst CI2C

• Location: Mumbai

• Grade: 2.1

• Hiring Manager: Madhav Prabhu

About the job

Introduction –

Customer Invoicing to Cash business process aims at optimizing the cash flow by accelerating the cash collection cycle and improving the customer satisfaction. The CI2C organization becomes the Credit & Revenue partner for all Neighboring functions – Trade, Customer Care / Supply Chain, Finance & Treasury - involved in the End to End process

Main responsibilities:

• Will be a focal point of contact for credit cash application and collection matters

• Analyse and investigate exceptions and drive resolution for escalated payment issues, collection and customer claims in collaboration with other functions

• Propose specific collection actions depending on customer’s type and ensure the follow-up on resolution

• Prepare credit data, blocked order release according to DOAs

• Review AR ageing analysis and related actions plan

• Develop and manage local policies, procedures and methodologies governing local processes

• Implement standard processes as defined by GPO and GPL’s, maximize Core model adherence, and manage local deviations to these standard processes within the South East Asia & India

• Partner with the local / global stakeholders, notably Supply Chain and Trade teams, process owners, neighboring

• functions to communicate and implement the end-to-end process efficiencies, while maintaining quality of service

• Implement Core Model Solutions and ensure technology transformation activities have been delivered on time and on budget

• Ensure adherence to Compliance and Internal Control standards (including SOX) is met and that local controls & contribution to hub owned controls are properly followed and documented as per global Internal Control Guidelines

• To work with auditors and provide the required information and documentation and ensure seamless audit support

• To handle queries of customers and internal stakeholders

Knowledge, Skills & Competencies / Language

• Strong knowledge of best practice in Order to Cash processes

• Demonstrated experience with SAP (FI)

• Good communication skills in English

• Ability to multi-task and work effectively in a fast-paced environment

• Experience: Minimum 7 years of Order to Cash experience in a multinational environment

• Education: Graduate or master’s degree in commerce/ accounting / finance / business administration

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