Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.

Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

Purpose

The Sales Representative (Upsell) is responsible for working closely with Our Inbound New Enrollment and Outbound Sales teams to manage and grow Connect America’s 350,000 direct-to-consumer subscriber base. You’ll initiate contact with customers, identify their needs, and sell appropriate products and services to meet those needs. All leads will be provided by Connect America and will be existing customers of the company.

Responsibilities

• Engage, retain, and upsell existing customer accounts by delivering “wow” customer experiences
• Increase sales in respective accounts by identifying needs and upselling appropriate products and services to meet those needs
• Call existing customers to ensure customer satisfaction and promote additional Connect America products and services
• Utilize product knowledge to provide customers with product recommendations appropriate for their needs
• Maintain salesforce.com accounts for all accounts with order submission status and various touch points
• Complete additional tasks as assigned to support the work of the department

Qualifications

• Strong interpersonal and communication skills (verbal and written)
• Computer proficiency with sales platforms, CRM data entry, and Microsoft Office
• Must be results-driven, highly motivated, and have the ability to present product information with confidence
• 6 months of high-volume call center and dialer sales experience required
• 1-2 years of sales or account management with proven ability to upsell preferred
• Must be comfortable in an active high-volume outbound call center environment
• Must be 18 years of age.
• College graduates preferred; High School Diploma or GED equivalent required.
• Must be able to work independently and as part of a team within a fast-growing organization
• Self-starter with ability to move at a fast pace, handle a heavy workload and prioritize tasks

Salary and Benefits

• HS diploma or GED
• $20 per hour guaranteed + commission.
• Unlimited Earning Potential (top performers earn over $100k annually)
• Monthly opportunities for performance-based rewards
• Incentive opportunities and frequent contests
• Ongoing training and career development
• Medical, dental, life and disability insurance plans that can be tailored to your specific needs and the needs of your family
• Paid Holidays
• Paid Time Off
• 401K with company match
• This role has the opportunity to be 100% remote!

Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.