Join Connect America - Empowering Lives, One Call at a Time

About Us:

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.

Why Connect America:

• Recognized as one of Philly Happening’s Best Places to Work
• Award-winning customer service team with the Best Service Award from Today’s Caregiver

Our Values:

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

Purpose:

The Inbound Sales Manager is responsible for leading and optimizing the performance of a team of Inbound Sales Representatives. This role focuses on managing daily operations, driving effective sales strategies, and delivering exceptional customer experiences. Key responsibilities include coaching and mentoring the sales team, analyzing performance metrics, and refining processes to improve efficiency and outcomes. The manager will collaborate with Marketing and other departments to align strategies, maximize the value of inbound leads and calls, and uphold the company’s commitment to delivering reliable safety and security solutions tailored to customer needs.

Job Duties and Responsibilities

Team Leadership & Development

• Coach, mentor, and inspire Inbound Sales Representatives to consistently meet and exceed performance targets.

• Conduct regular one-on-one meetings and performance reviews, offering tailored feedback, training, and development plans to foster professional growth and engagement.

Performance Management

• Monitor and analyze sales metrics and KPIs to identify trends and areas for improvement.

• Develop and implement targeted strategies to optimize individual and team performance.

Operational Excellence

• Oversee daily operations, ensuring adherence to company standards and best practices.

• Refine and streamline sales processes to maximize efficiency, productivity, and conversion.

Strategic Collaboration

• Partner with Marketing and other internal departments to align sales strategies and leverage inbound leads effectively.

• Contribute to cross-departmental initiatives that drive broader business objectives.

Customer-Centric Approach

• Ensure the team delivers exceptional service that aligns with customer needs and expectations.

• Uphold the company’s commitment to providing trusted, high-quality safety and security solutions.

Required Skills:

• Minimum of 3-5 years of sales experience, with at least 2 years in a supervisory role, preferably within an inbound sales environment.

• Strong leadership abilities with a proven track record of coaching and developing high-performing teams.

• Analytical mindset with the ability to interpret data and implement actionable strategies for improvement.

• Familiarity with CRM tools; Salesforce experience is a plus.

• Knowledge of cloud-based contact center software; experience with Five9 is a plus.

• Exceptional communication, collaboration, and problem-solving skills.

• Commitment to customer satisfaction and delivering quality solutions.

• High school diploma required but bachelor’s degree preferred.

Schedule Requirements

Tuesday through Saturday 9:00AM-5:30PM EST or Sunday through Thursday 9:00AM-5:30PM EST or Saturday through Wednesday 9:00AM-5:30PM EST

Comprehensive Benefits Package, including:

• Quarterly Commission Structure
• Medical, dental, life and disability insurance plans that can be tailored to your specific needs and the needs of your family.
• Paid Holidays
• Paid Time Off
• 401K with company match
• This role has the opportunity to be 100% remote!

Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.