Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Our headquarters are located close to the city of Woodland Park, CO. Learn more at www.connectamerica.com.

Job Function:

Oversee all aspects of equipment management and RMA process from send-out to receipt. Perform order fulfillment per requests from field installers and/or CS team.

Responsibilities:

• Receives shipments physically.
• Cleans, refurbishes and tests returned equipment.
• Coordinates all repair shipments including requesting RMA, shipping, receiving and testing.
• Understand and adhere to HIPAA guidelines for all communications.
• Other duties based on business needs and cross training for other fulfilment duties such as prepping, pick, pack and shipping orders will be required.

Qualifications:

• 2+ years’ experience in an office or customer service environment
• Able to stand for more than 1 hour continuously, lift up to 40 pounds occasionally, and tolerate use and exposure to household cleaning products
• Knowledge of MS, Excel, Internet, and web tools
• Skilled at work organization, prioritization, and problem solving
• Willing to work alone and with a team
• Ability and flexibility to work under deadlines
• Ability to accept direction, positively respond to urgent task requests, and ability to prioritize multiple projects
• Previous inventory experience

Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.