Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

We are looking for a talented and driven Client Onboarding and Success Manager to join our expanding UK team. This role involves guiding new clients through their onboarding journey and maintaining ongoing strategic engagement with existing clients. The ideal candidate will be adaptable, possess project management and technical expertise, demonstrate strong customer leadership, and be dedicated to providing exceptional customer experiences.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter.

What you'll be doing

• Oversee the onboarding process for new clients - ensuring a smooth transition from pre-sale through to full utilization of Alloy’s products
• Collaborate with Clients and internal teams to maintain project timelines - setting clear expectations and identifying and mitigating risks.
• Conduct training sessions and workshops for clients to facilitate adoption and proficiency with our products.
• Act as a primary point of contact for escalated customer issues, demonstrating empathy, patience, and problem-solving skills to ensure timely resolution.
• Lead client facing business reviews building out tailored content and delivering substantive value through actionable outcomes with clients.
• Be a strategic partner to your clients - helping to identify ways to optimize their use of Alloy and helping them continually iterate on their use of the platform.
• Support in the creation and maintenance of documentation, tutorials, and training materials to empower clients to maximize the value of our solutions.
• Proactively identifying churn risk and partner with cross-functional teams to mitigate churn
• Work with product to inform future roadmap decisions based on direct and indirect client feedback

Who we’re looking for

• 4+ years working in Client/Customer Success or a Customer Implementation or Onboarding role.
• A self-starter with an ability to work as part of a dynamic and rapidly growing team
• Experience working with customers to help them adopt and optimise use of a SaaS platform
• Experience in the Financial industry or a similarly regulated industry is highly desirable
• Previous working knowledge of RESTful APIs and an ability to use tools like Postman to interact with them is strongly preferred
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical audiences.
• Analytical mindset with the ability to leverage data and metrics to drive decision-making and improve service quality.
• Customer-centric mindset with a passion for delivering exceptional experiences and building long-lasting relationships.

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

Benefits and Perks

• Unlimited holiday and flexible work policy
• Pension with employee contribution
• Up to 100% compensation for 16 weeks of parental leave
• Home office stipend for new employees
• Annual £900 learning & development stipend
• Equity plan
• Training programs to help foster growth (Alloy Foundations, Alloy Lead, Etc.)

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.