Companies you’ll love to work for

Correlation Ventures
177
companies
3,283
Jobs

Training Manager, Customer Experience

Bid Ops

Bid Ops

Customer Service
Remote
Posted on Friday, August 18, 2023
Founded in 2017, Akrestro is a rapidly-growing early-stage startup that is transforming the way every company in the world does Procurement. Our platform leverages state-of-the-art machine learning methodologies, combined with game theory and behavioral science, to enable top global enterprises to manage their spend. By optimizing transactions and providing deep insight into spend data at a massive scale, our customers are able to mitigate supply chain risk, increase efficiency, and achieve best-in-class cost savings without increasing headcount.
Join Arkestro on our journey to revolutionize procurement! Although we are a small startup, we have big dreams and potential. Our customers are some of the most successful and recognized large enterprise organizations in North America. We are seeking passionate individuals to work with our talented team to make an impact on our customer’s lives. If you are a creative problem solver looking for a challenge, or just want to shake up the procurement world, apply now! See Arkestro in action at arkestro.com.

About this Role

We are looking for a Training Manager, Customer Experience who will be responsible for designing, coordinating, and delivering internal and external training activity for the Arkestro product. This person will collaborate across our business functions to spearhead learning solutions which are tailored to each of our audiences - whether internal or customer facing. This role is responsible for the end to end process including assessing training needs; designing and developing strategies, materials, and content; implementing and evaluating training programs in multiple formats aligned to optimal modern training methodologies.

Responsibilities

  • Create and implement an education strategy for customers, implementation partners, and key internal stakeholder teams
  • Develop original written, digital, audiovisual, and presentation content to be used as training and reference material
  • Deliver onsite customer training (up to 25% travel)
  • Monitor content utilization to ensure that educational content is engaging and effective
  • Apply diverse learning methodologies and concepts promote optimal learning outcomes
  • Apply knowledge of learning theories and techniques to develop engaging training content
  • Develop and own Arkestro’s training program and end-to-end delivery strategy
  • Present and lead conversations about training projects, issues, solutions, and strategies with leaders and stakeholders
  • Develop and report on training program performance metrics for monthly, quarterly and annual reporting to stakeholders and executives
  • Work independently and within a team, developing strategies and action plans, and implementing goals and objectives.

Necessary Qualifications

  • 5+ years of experience in instructional design and multi-modal curriculum development
  • Bachelor’s degree
  • Demonstrated ability to understand complex business processes and challenges then explain those processes to people in a way that they will understand, whatever way that may be for that individual.
  • Demonstrated knowledge and application of adult learning theories, equitable and inclusive design, instructional design models, and emerging trends
  • Demonstrated understanding of requirements to develop learning courses from scratch, through to implementation and post-training assessments
  • Proven ability to manage and analyze data to report on training-related KPIs, inform learning strategy, and communicate data to technical and non-technical stakeholders
  • Project management and training-related certifications preferred
  • Travel Required: up to 25% across the United States

Qualities of the Ideal Candidate

  • At least 1 or more years of experience with procurement, supply chain, logistics, and/or materials/manufacturing
  • Passionate about instructional design and adult learning methodology
  • Start up experience and knows what it means to work at one
  • Strong written and verbal communication skills
  • Ability to collaborate both internally and externally to assess training needs and develop customized training solutions
  • Ability to work both independently and collaboratively within a virtual team environment
  • Ability to be an innovative thinker and problem-solver in a fast paced, ever-changing environment
  • Self starter, comfortable with fast-paced, high-growth startup environment
  • Ability to demonstrate adaptability and flexibility and enjoy learning and taking on new challenges
Pay Range
$100,000$120,000 USD

Arkestro is committed to providing our employees with a benefits package designed to give you the flexibility you need to ensure a healthy life/work balance. Arkestro offers our employees great benefits and perks, including, but not limited to:

  • Competitive salary and startup equity
  • Health Benefits
    • The option to have 100% paid medical and vision plan for you AND your dependents
    • Dental Insurance
  • Generous 401K matching
  • Unlimited PTO
  • We are highly supportive of flexible work hours
  • We are a remote-first team, but we like to get together for team building, design sprints, and customer visits
  • A one time budget of $1,500 for home office supplies
  • Annual budget of $1,000 for learning and development
  • Diverse, inclusive, highly collaborative, and vibrant culture
Arkestro is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Disclaimer

Please note this job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Arkestro reserves the right to change duties, responsibilities and activities at any time with or without notice.