Director of Operations - Medicare
Bubble Insurance
The Baldwin Group Personal and Health Insurance works with healthcare companies, medical providers, and community organizations. We're known as one of the top Field Marketing Organizations (FMO's) in our industry. The Group ranks as one of the top 20 insurance brokers in the United States.
The Director of Operations l will set direction to establish the group's vision as it relates to Firms goals and objectives and utilizing intellectual rigor to create strategy and build a profitable and sustainable culture. The Director of Operations I must be able to balance big picture goals with detailed knowledge of fine points to reach these goals. They must also have the ability to convey a message that is understandable and relevant, linking business issues, financial results, and strategy which coincide with the values of the Firm.
Primary Responsibilities:
Work with firm’s Leadership to provide insight and planning on financial performance, growth, and overall success
Develop and implement a strategic plan to promote revenue, operational efficiency, and growth
Manage day-to-day operations to ensure efficiency, quality, and cost-effective resource management
Evaluate and improve service strategy to enhance client experience, increase sales, and drive growth
Foster a high-performance culture by attracting and retaining a motivated service team
Monitor key performance indicators, financial statements, and activity reports to track progress and adjust plans accordingly
Develop and oversee annual operating and capital budgets
Evaluate colleague performance and ensure alignment with firm objectives
Collaborate with HR, IT, Accounting, and Marketing teams for project success
KNOWLEDGE, SKILLS & ABILITIES:
Strong leadership and decision-making skills
Organized, detail-oriented, and process-driven
Collaborative and open to problem-solving with others
Financial planning and resource management abilities
Excellent communication skills
EDUCATION & EXPERIENCE:
7-10 years of leadership experience in service or insurance industries
Bachelor’s degree in business or related field preferred
Experience in managing and motivating teams in a professional services environment
Proficiency in strategic planning and problem-solving for increased profitability
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IMPORTANT NOTICE:
This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.
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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.