The Office Manager role oversees and coordinates administrative activities to ensure the smooth operation of the office. The Office Manager is responsible for managing day-to-day office tasks, providing support to staff members, and ensuring efficient communication and workflow within the office. Additionally, the Office Manager will play a crucial role in maintaining a high level of customer service and satisfaction.PRIMARY RESPONSIBILITIES: Office Operations Management: •Develop and implement office policies, procedures, and systems to enhance efficiency. •Coordinate and oversee daily administrative activities, including managing schedules, appointments, and meetings. •Maintain office supplies and equipment, and liaise with vendors for repairs and maintenance. Administrative Support: •Prepare and manage documents, reports, and correspondence for the office. •Coordinate and schedule appointments and meetings for the management team. •Assist with special projects and initiatives as assigned by senior management. Communication and Collaboration: •Foster effective communication channels within the offices and between different departments. •Collaborate with other managers and team leaders to ensure smooth cross-functional operations. •Facilitate new colleague orientation and onboarding •Act as a liaison between the office staff, senior management, and external stakeholders. KNOWLEDGE, SKILLS & ABILITIES: Knowledge of the insurance industry and service-oriented operations is highly desirable. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Ability to handle confidential information with discretion. Leadership skills with the ability to motivate and supervise a team. Problem-solving and decision-making capabilities. Attention to detail and commitment to accuracy. EDUCATION & EXPERIENCE: Bachelor's degree in business administration or a related field (preferred). Proven experience in office management or a similar administrative role. Proficiency in office software (e.g., Microsoft Office Suite, project management tools).

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.