Looking for a job to get you out of bed?

This role will report into the Senior Manager - Retail Operations and partner closely with cross functional and external partners that impact retail including but not limited to Visual Merchandising, Learning & Development, Marketing, Technology, Construction, Real Estate, and Store Development.

Casper (Casper.com) believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep products—including mattresses, pillows, bedding, and furniture—designed in-house by the Company’s award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper has Sleep Shops across North America and its products are available at a growing list of retailers.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

When youʼre not catching zzzʼs, this is what youʼll do...

• Update operational SOP documents as needed to support standards and changes in the retail fleet
• Consult on POS development to ensure it meets sales and operational needs
• Formulate Retail inventory management strategy and update reference materials accordingly
• Collaborate with Allocations & Logistics teams to accurately control inventory adjustments and transfers within the retail channel
• Manage promotional requests from Marketing team for Point Of Sale setup
• Coordinate with Tech team for needed updates to align with operational needs
• Develop training materials and reference documents in collaboration with Learning & Development team
• Create and run monthly reporting for retail compensation strategy and bonus tracking
• Maintain store fleet repository and hold retail partners accountable for current information
• Update and train team on latest system updates - specifically for Point Of Sale, Retail Order Fulfillment, and various retail software
• Loss Prevention: manage and update retail store audits on a quarterly basis in partnership with retail leadership.

Our dream candidate is/has:

• 1-2 years experience with retail operations and/or project management
• Experienced in the world of facilities, operations, and customer-facing service, and inventory management with 2-4 years of hands-on experience
• Possess written and verbal communication skills that are clear, concise and have the ability to distill complex information simply for store audiences in both creative and operational manners.
• Demonstrated experience managing a budget effectively
• Experience working with contractors, PMs, vendors, and outside consultants
• Proactive self-starter with keen attention to detail
• Team player who is constantly looking to improve ways of working
• Comfortable communicating across employee levels
• Ability to balance multiple competing priorities and maintain composure under pressure
• Action-oriented and excited to step up to challenges
• A team player who is also able to work autonomously and requires little oversight
• Strong analytical and critical thinking skills, with a demonstrated ability to understand complex business processes
• Knowledge of process improvement methodologies
• Comfortable multitasking, prioritizing requests, and have an unwavering can-do attitude
• Flexible to take on tasks as the role expands and changes
• Experience with Salesforce and Shopify platforms is a plus!
• Up to 20% travel time needed to conduct site visits, support new store openings or corporate projects
• This is a hybrid role, requiring that you work 2 days per week from our NYC office.

Targeted Annual Base Salary Range: $65,000-75,000 USD

Casper’s compensation philosophy ensures that the actual base salary is based on factors including but not limited to skills, education, experience, special training, time in position, and/or years of service.

We recognize that annual base salary is just one part of a total rewards package. In addition, we offer a comprehensive benefits package, wellbeing resources, and other perks including:

• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles)...
• Paid Time Off. We believe in the power of rest so take the time you need to recharge.
• Dream-worthy gifted products after tenure milestones!
• Employee Discount to use on whatever you like (with a few exceptions) and product discounts for friends and family!
• … and more!

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

#LI-Hybrid