Bar Supervisor

Episcope Hospitality is among the fastest growing and most exciting hospitality companies in America. Episcope has a legendary culture marked by creativity, passion, quality, and love. The company currently operates in Chicago, New York, New Jersey, Virginia, Phoenix and Las Vegas, and offers a unique environment that fosters learning, ongoing development, and close collaboration with some of the top minds in business, food, beverage, and design.

We are currently seeking an experienced and passionate Bar Supervisor to join our team at Hearsay in the Biltmore neighborhood. If you have successfully overseen bar operations at a multimillion-dollar, full-service restaurant, share our passion for food, music, and design, and can deliver contagious hospitality to guests and staff alike, then we would like to talk to you.

Summary of Position:

The Bar Supervisor will oversee and coordinate the daily operations of Water Bar ensuring excellence in guest experience, operational efficiency, execution, and development of the bar program. This role will require leadership, innovation, and a deep commitment to delivering outstanding hospitality. The ideal candidate will have a proven track record of managing high-volume bar operations, cultivating a positive team culture, and ensuring high standards in service and F&B quality.

Bar Program Duties:

• Maintain expert knowledge of beer, wine, spirits, and cocktail preparation including ingredients, garnishes, proper glassware, and pricing
• Lead and train staff on beverage knowledge, service standards, guest engagement, and specialty drinks
• Educate guests on specialty beverages and food offerings to enhance the guest experience
• Establish, implement, and enforce rigorous service standards with a focus on timing, accuracy, consistency, and hospitality
• Maintain cleanliness and safety in all bar and beverage service areas
• Oversee bar setup, breakdown, and operational readiness
• Support inventory management, organization, and product control
• Serve as a leadership presence during service and support operational flow
• Maintain a professional, organized, and guest-focused work environment

Guest Experience & Engagement:

• Ensure that all guests feel welcome and receive responsive, friendly, and courteous service at all times.
• Regularly interact with guests to gather feedback, ensuring their expectations are not only met but exceeded, fostering repeat business and loyalty.
• Handle guest complaints and service recovery with professionalism, ensuring a positive resolution for both the guest and the team.

Qualifications:

• Minimum of 3 years in a management role within a high-volume, full-service restaurant environment, ideally at a multimillion-dollar or upscale dining venue.
• Proven track record of managing and developing teams, achieving operational goals, and fostering a positive work culture.