Position: Senior Customer Success Manager

Location: New York City (Hybrid)

Salary Range: $110-120K base, dependent on experience

About Curacity

Curacity is the leading media brand network driving measurable revenue for luxury and lifestyle hotels through brand-elevating exposure to high-value travelers. Leveraging proprietary technology and first-party data through partnerships with top travel publications like AFAR and Travel+Leisure, our platform delivers validated 10×–20× ROI. Named among Inc. 5000’s Top 20 Travel & Hospitality Companies and Digiday’s Best Content Marketing Platform of 2024, Curacity is headquartered in New York City and Stamford, CT.

Role Overview

The Sr. Manager / Director of Partnership Strategy will own the end-to-end strategy, execution, and growth of Curacity’s publisher and platform partnerships. This role is responsible for driving deeper editorial integrations, expanding distribution across web, social, and emerging AI surfaces, and delivering measurable revenue growth across our partner ecosystem.

This leader will serve as the primary point of contact for Curacity’s key publisher and platform partners, while also acting as the internal owner of partner-driven initiatives. They will translate partner opportunities into clear internal plans, drive cross-functional execution, and ensure successful delivery from concept through launch and optimization.

Success in this role requires a balance of relationship leadership, operational rigor, and commercial accountability. This person will not only identify growth opportunities but will be directly responsible for bringing them to life and scaling them.

Key Responsibilities

Partner Relationship & Portfolio Ownership

• Own and grow relationships with key publisher and platform partners (e.g., Dotdash Meredith, Condé Nast, Hearst, Yahoo, MSN).
• Serve as the primary day-to-day lead for partner stakeholders across business, audience development, and ad operations teams.
• Lead quarterly business reviews, providing clear performance insights, strategic recommendations, and growth plans.
• Position Curacity as both a high-value monetization partner and a trusted editorial collaborator.

Strategic Growth & Distribution Expansion

• Own the full lifecycle of partner initiatives, from concept through launch, optimization, and scale.
• Translate partner opportunities into clear internal requirements, timelines, and deliverables.
• Drive execution across Product, Operations, Marketing, and Revenue teams, ensuring alignment and on-time delivery.
• Act as the single point of accountability for partner-related initiatives internally, resolving blockers and driving decisions forward.

Revenue Ownership & Performance Management

• Own revenue growth and profitability across assigned partner portfolio.
• Set and deliver against quarterly and annual revenue and expansion targets.
• Monitor deal-level performance, margins, and content effectiveness to ensure strong unit economics.
• Partner with Revenue Intelligence and Analytics to translate performance data into actionable insights, optimizations, and upsell opportunities.

Operational Excellence & Scalability

• Build and standardize scalable frameworks for partner integrations, reporting, and execution.
• Develop repeatable playbooks for launching and managing editorial and distribution partnerships.
• Create and maintain partner dashboards and performance scorecards in collaboration with BI/Analytics.
• Continuously improve processes to support efficient growth across multiple partners and platforms.

Cross-Functional Leadership

• Drive alignment across Product, Operations, Marketing, and Communications to deliver on partner commitments.
• Advocate for partner needs internally while balancing company priorities and resources.
• Partner with Product to pilot and scale new features, formats, and capabilities that improve distribution outcomes.
• Ensure internal teams have clarity on priorities, timelines, and success metrics.

Leadership & Industry Presence

• Represent Curacity externally at industry events, partner meetings, and conferences.
• Contribute to strategic planning, forecasting, and long-term distribution strategy.
• Mentor and support junior team members involved in partner support and content execution.

What We're Looking For

Experience

• 7+ years in business development, strategic partnerships, audience development, or distribution within digital media, publishing, or ad tech
• Proven track record of owning and scaling complex partnerships end-to-end, from deal structuring through execution and growth
• Experience managing cross-functional initiatives and driving execution across multiple teams

Skills

• Strong relationship builder with executive presence and credibility in publisher and platform conversations
• Demonstrated ability to translate editorial and product value into commercial outcomes.
• Excellent negotiation, communication, and presentation skills
• Highly analytical, with the ability to interpret performance data and drive actionable insights
• Experience with analytics and workflow tools (e.g., Looker Studio, Tableau, Airtable, Coda)

Mindset

• Ownership-oriented, takes responsibility for outcomes, not just inputs
• Comfortable operating in ambiguity and making decisions without constant executive direction
• Balances strategic thinking with hands-on execution
• Highly organized and detail-oriented, with a focus on delivering results
• Collaborative but decisive, able to drive alignment and move work forward across teams

Why Curacity?

You’ll join an award-winning, fast-growing team at the intersection of luxury travel and cutting-edge ad tech. We offer competitive compensation, comprehensive benefits, and the opportunity to shape the future of hospitality marketing.

What We Offer

Curacity offers a competitive package which includes base salary, equity, and comprehensive benefits, including:

• Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution
• Retirement: 401(k) match – up to 4% of your total compensation matched dollar-for-dollar (US-based employees)
• Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year
• PTO: 15 personal days, in addition to 10+ public holiday closure dates
• Wellness: $100 monthly stipend for health and wellness related activities
• Recognition: Birthday, anniversary, and other every-day surprises and gifts to recognize the hard work of our team members
• Culture: Casual, collaborative (and dog friendly!) work environment in the heart of Flatiron with CWJ cold brew on tap

Equal Opportunity

Curacity is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.

We encourage candidates of all backgrounds to apply, and we provide reasonable accommodations during the hiring process for individuals with disabilities, upon request.