Proporcionar una experiencia positiva y satisfactoria a los clientes al resolver sus consultas y problemas de manera eficiente y efectiva.

• Gestionar la solución de preguntas pre y postventa, con la mejor calidad y tiempo de respuesta.
• Gestionar el proceso de devoluciones en Mercado libre
• Analizar e identificar los principales productos con problemas
• Generación de reportes de experiencia de compra ( MPO, Merch, etc.).
• Analisis y generación de reportes de "voz del consumidor"( categorías, productos, servicios, etc).

• Ecommerce
• Mercado Libre
• Google Ads
• Excel
• Power BI
• Organización
• Proactividad
• Pensamiento critico
• Comunicación Asertiva
• Creatividad
• Trabajo en equipo
• Actitud de Servicio / Orientación al Cliente

At Balloon Group a FastForward.ai company we offer advanced ecommerce solutions under the "Ecommerce as a service" concept in order to help our clients achieve their goals and overcome challenges in the digital world.

Our focus is excellence and customer satisfaction, we are dedicated to driving digital transformation and creating a positive impact in the world.

We provide professional e-commerce solutions, AI-based tools and technical support to grow your business exponentially.

We have a presence in several strategic locations to provide fast and efficient service to our clients around the world.

In addition, our team is comprised of more than 100 skilled professionals. And we are backed by top leaders and experts in technology and innovation.

We are the ideal solution for e-commerce businesses.