Senior Manager, Group Operations
Fora
About Fora
Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world. We’re a next-generation platform that provides a comprehensive, business-in-a-box solution—combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle.
At the heart of Fora is our mission: to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions.
Our platform combines innovative technology with the human touch, offering:
- Best-in-class training programs to help agents develop expert knowledge, no matter their starting point.
- A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.
- Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning.
- Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors’ offerings.
Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 130+ full-time employees based in downtown New York City. Earlier this year, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. This funding represents a vote of confidence in the enduring power of entrepreneurship, and secures our ability to build a category-defining travel brand. We have a vision for the future that leverages the best of humans and the best of technology to create the first truly unified platform for all travel needs - from staycation to the safari.
We're proud of the recognition we've received, including:
- LinkedIn’s Top Startups List 2024
- Fast Company’s Most Innovative Companies 2025 and 2023
- Built In 2025 Best Places to Work
- And several "top agency" awards from our fantastic partners including Virtuoso, IHG, Four Seasons, and more
Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.
About The Role
We’re looking for a Senior Manager, Group Operations — a strategic, commercially minded operator who can both build scalable systems and drive measurable business growth across Fora’s Groups segment. This role is part strategist, part operator, part community builder. You’ll oversee the operational backbone of our Groups business — optimizing contracting, logistics, and execution — while also enabling Fora advisors to grow revenue and deliver outstanding group experiences. You’ll report to the GM, Groups and work closely with advisors, partners, and cross-functional teams to ensure our group programs are efficient, profitable, and high-impact.
Key Responsibilities
Own and Optimize Group Operations
- Lead end-to-end operations for Fora’s group travel business (MICE, weddings, milestone, and affinity groups), ensuring consistent, exceptional execution.
- Design and implement standard operating procedures (SOPs) and scalable workflows for contracting, vendor coordination, and fulfillment.
- Partner with advisors to guide project management, supplier negotiations, and event logistics from proposal to post-travel wrap-up.
Drive Business Growth & Commercial Success
- Own and monitor key performance metrics for the Groups business — including revenue per advisor, group booking volume, conversion rate, and client retention.
- Develop and execute strategies to increase adoption of group travel offerings and advisor engagement.
Cross-Functional & Partner Collaboration
- Work closely with Product, Training, Events, and Partner Relations teams to ensure operational excellence and alignment with broader Fora initiatives.
- Partner with supplier networks to negotiate contracts, strengthen relationships, and improve margins.
- Serve as the operational voice of the Groups team, advocating for advisor and client needs in internal discussions.
Advisor Enablement & Experience
- Support and mentor advisors building their group business, ensuring they’re equipped with tools, resources, and best practices for success.
- Create group-specific training modules and materials.
- Foster a sense of community and shared learning among group advisors through roundtables, office hours and internal programs.
Measure, Analyze & Improve
- Build and maintain dashboards to track operational and financial performance of group programs.
- Identify bottlenecks, surface insights, and implement continuous improvements that enhance efficiency and advisor satisfaction.
Requirements
- Experience: 5+ years in meetings & events, group travel, hospitality, or operations management. Experience at a travel agency preferred but not required.
- Commercial acumen: Proven ability to connect operational excellence with revenue and performance outcomes.
- Systems builder: Skilled at designing, implementing, and scaling efficient operational processes.
- Data-driven operator: Strong analytical skills; able to interpret metrics and drive measurable improvements.
- Collaborative leader: Exceptional communicator and relationship-builder across internal teams, advisors, and suppliers.
- Strategic thinker & hands-on doer: You can see the big picture and execute with precision.
- Client-obsessed: Deeply committed to delivering best-in-class advisor and traveler experiences.
Compensation
Compensation for this role varies based on experience, with an indicative range of $110k–$160k + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.
Additional benefits include:
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- Wellhub Memberships
- 401k plan with company match
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options
This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.
Our Values
We’re forging our own path
Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.
We’re stronger together
Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.
We believe in technology
We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.
We’re here to serve
We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.
We mean business
Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.
--
WORK AUTHORIZATION
You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.
EQUAL OPPORTUNITY
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.