Welcome to Foresight Mental Health. We’re so glad you’re considering joining our team.

Position Summary:

The role of the Office Manager oversees and manages the daily activities of the practice from managing staff to handling member interactions. Ensures efficient operations, service delivery and expense control. Develops and implements procedures for all practice activities. Responsible for collaborating with leads and Foresight leadership to execute on business strategies

Duties and Responsibilities:

• Manages the day-to-day people and process operations of the practice
• Develops and implements policies and procedures to ensure efficient business operations
• Collaborates with leads and leadership to execute business strategies
• Coordinates resources to troubleshoot, determine best solutions and solve problems
• Tracks and analyzes operational costs and monitors budget
• Recruits, supervises, mentors, trains and coaches office staff and delegates assignments to ensure maximum productivity
• Manages project/department milestones and goals to ensure goals are met and adhering to approved budgets
• Manage and develop vender/supplier relationships
• Greet members who enter the practice with warmth
• Resolve member complaints and concerns with empathy and respect
• Work as a team to ensure the practice runs effectively and meets objectives

Education/Work Experience:

• Bachelor’s degree or equivalent experience
• 5+ years of experience in a busy, dynamic practice environment

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff
• Oversees the daily workflow of the department
• Drives overall operational excellence with a strong focus on efficiency
• Provides constructive and timely performance evaluations
• Handles discipline and termination of employees in accordance with company policy

Skills/Abilities:

• 3-5 years of experience working in a managerial position in a clinical or medical setting
• Strong understanding of healthcare administration and management
• Familiar with administrative software for healthcare systems (Athena preferred)
• Excellent verbal and written communication skills
• Strong leadership and organizational skills
• Excellent customer service with a client focus
• Flexible to work weekends and overtime where required
• Able to sit, stand and move around for long hours at a time

Physical Requirements/Work Environment:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time

Thanks for your interest in working with Foresight

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Foresight is an equal opportunity employer. We’re committed to providing reasonable accommodations and will work with you to meet your needs. If you’re a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.