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Client Services Data Consultant

Gabi

Gabi

Customer Service
Heredia Province, Heredia, Costa Rica
Posted on Tuesday, May 14, 2024

Company Description

Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish – and we’re not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian

Job Description

Role Summary

The Data Management Specialist II will be responsible for managing key Data Development client relationships to help Experian’s data furnishers enhance and maintain the quality of their reported data. The Data Consultant will collaborate and consult with key stakeholders to identify needs and opportunities for improved data management, translating business needs into analytics/reporting requirements and effective data management as a result.

Knowledge, Skills and Experience

  • Excellent written and oral communication skills with an emphasis on analyzing results and translating into relevant presentations for diverse audiences
  • Critical thinking with the ability to identify and relate business problems to data quality issues and vice versa • Ideal candidates should be able to consistently deliver high quality output in a fast-paced environment and prioritize multiple projects simultaneously
  • Organized and detail oriented
  • Must be proactive and a self-starter
  • Must be able to work under tight deadlines
  • Good understanding of the full life cycle of data reporting

Key Responsibilities

  • First point of contact for our large data furnishers on data reporting and accuracy; includes education on best practices in data reporting
  • Build and maintain strong relationships with high-profile clients by striving to provide the highest level of customer service
  • Navigate a complex business environment and work with key stakeholders in Marketing, Sales, and Data management to support data reporting quality
  • Critically evaluate and interpret data furnisher requirements and propose appropriate solutions
  • Have a sales-oriented mindset for acquiring new furnishers/data and have growth targets as part of annual objectives
  • Provide regular reports to senior management on the status of client support requests, using data-driven insights to inform decision-making and identify opportunities for improvements

Qualifications

Qualifications

  • 2-4 years of experience in client support B2B
  • Financial industry knowledge preferred
  • Experience working with data warehouse or analytical tools for business purposes (Tableau, Alteryx, etc.) preferred
  • Strong Microsoft office skills (Word, Excel, PowerPoint)
  • Experience with AWS services (e.g., Athena, Glue, SageMaker, etc.) a plus
  • Good understanding of the Credit Reporting Resource Guide

What you'll bring

This role will play a critical role in building relationships with key clients, being a key player in data acquisition strategies, and supporting furnishers in maintaining quality of reported data.

Additional Information

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.