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Business Operations Risk Lead

Gabi

Gabi

Operations
Kuala Lumpur, Malaysia
Posted on Tuesday, May 21, 2024

Company Description

Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish – and we’re not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian

Job Description

Role Summary

The purpose of this role is to through strong partnership internally, identify and manage current and potential risks in “the business” as part of the first line of defense team. The role will focus on a broad spectrum of risks - regulatory, compliance, conduct, operational, Info Sec, Fraud etc. a The role holder will also need to act as a point of contact for business areas (including the potential for multiple business areas) to ensure an integrated view of risk frameworks and systems is maintained and developed whilst proactively endorsing and supporting risk management knowledge sharing. You’ll have a strong desire to partner with the business and drive a focus on risk and compliance. You’ll also place the customer at the heart of the business by ensuring actions and mitigations are clear, meet client needs, and can be delivered flawlessly. What you’ll need to bring to the party - The ability and desire to review and improve the operational risk framework, including governance, controls and insight to ensure continuous improvement. - The ability to manage senior stakeholder expectations whilst driving change and operating with a commercial focus by leveraging quantitative and qualitative skills. - You should be willing to challenge when appropriate and drive activity within the business areas.

    Key Responsibilities

    • Identifying and evaluating risk areas across the operational activities and applying appropriate controls to ensure compliance with all regulatory obligations and company policies in relation to information security, financial crime, outsourcing, complaints, vulnerable consumers, product development and other key areas of regulatory risk.
    • Responsible in all internal and external audits inclusive of Control Testing conducted by Global team.
    • Liaising with risk owners on Risk & Control Self-assessment (RCSA). Escalate significant risks or risk events to the immediate attention of Legal, Risk & Compliance.
    • To assist each individual businesses / function and support department own all risks in their business / function areas. Work with the business to ensure that all policy requirements/controls are understood and operationalized to achieve a compliant and effective control environment.
    • Work with business and 2nd line of defense to ensure that issues are timely identified or escalated, remediated, or reviewed & approved if risk acceptances required. Ensure issue, Risk acceptance and loss event are properly recorded in GRC Issue Tracking module.
    • Implement Experian governance, risk, compliance, and control frameworks. Regularly review risk controls to ensure these are operating effectively and within the agreed conduct risk strategy and risk appetites. Maintaining appropriate information security, resilience, business continuity and disaster recovery arrangements. Ensure all operational processes are efficient, effective, fit for purpose and are clearly documented with defined process RACI’s and ownership. Oversee and manage consent related matters. Escalate significant risk or risk events and providing any remediations.

    Qualifications

    More About You:

    • Minimum with Bachelor’s Degree/Master degree or equivalent
    • At least 4 years’ experience in audit, in-business compliance, info security compliance or product management role will be added advantages
    • Experience in Operation Risk Management/ Enterprise risk would be highly advantage for this role
    • Ability to co-operate and work well with other departments.
    • Strong stakeholder management skills

    Additional Information

    Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

    Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

    Experian Careers - Creating a better tomorrow together

    Find out what its like to work for Experian by clicking here