Company Description

Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 22 000 people in 32 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

Job Description

The team

The Fraud and ID BSO (Business Support and Optimization) team is a multinational team established in 2012. The team consists of Business experts with experience in Fraud and ID solutions, trends and processes. Until 2017 the main purpose of the team was to support our clients once their systems were delivered. In 2018 the team merged with the Business Delivery team, proofing that both teams work better together, gaining experience and knowledge in both domains. The BSO team provides excellent client delivery and support across a range of vertical market and product, working with the world’s largest organizations, helping them react quickly to market opportunities and conditions, and supporting them with configuration changes and risking strategies optimizations to protect their business and customers from potential fraud attacks.

What you'll be doing:

• Delivery and support of the company Fraud and ID products
• Attending client workshops and supporting with relevant solution requirements
• Gathering, analyzing, and understanding software configurations, identifying incorrect configurations and business performance through enhanced configuration, best practices, and fix recommendations
• Configuring software to match client requirements, executing tests to prove the configurations are working as expected, creating and updating related Technical and Business documentation, user guides, process flows
• With support from senior leads utilizing product knowledge and subject matter expertise to contribute effectively to strategic and technical solution design / enhancement in support of a client’s ongoing business needs
• Preparing reports and analyzing KPIs for measuring and assessing system performance
• Supporting with informative, well-organized presentations of the overall solution delivered to other teams
• Working on relevant issues and risks ensuring all of them are identified, tracked, reported on and resolved in a timely manner, escalating to the appropriate management.
• Working closely and collaboratively with our clients to identify ways for improving their processes and experience in support of increased return on investment.
• Ensuring specification and design of solutions meet defined business needs, retaining compatibility with solution architectures, conforming to corporate standards, within constraints of cost, commercials, time, security, and sustainability.
• Designing product features and helping product evolvement by suggesting fixes and improvements

Qualifications

What you'll bring:

• University Degree in Business Informatics, Computer Science, Applied Mathematics, Finance or equivalent related work experience.
• Fluency in spoken and written English
• Understanding of software delivery or customer support processes
• Advanced knowledge of Microsoft Excel
• Proven experience of data extraction, formulation, manipulation, and analysis
• Ability to interpret client business needs and translate them into application and operational requirements via verbal communication and project documentation.
• Excellent verbal and written communication skills with the ability to interact with a diverse group, executives, managers, and subject matter experts, both internally and externally
• Ability to plan and prioritize multiple workstreams effectively, reporting progress throughout and highlighting opportunities for additions to workload at the earliest opportunity.
• Readiness to embrace technology and available tools and processes to best facilitate regional team working i.e. Live Meeting, Video Calls, document / knowledge repositories etc
• Proactive mindset

It would be considered an advantage if you have:

• Knowledge and Experience in Fraud & ID industry
• Certification in ITIL
• Working knowledge of XML/JSON
• Working knowledge of SQL, relational databases and associated terminologies and tools i.e., TOAD, SQL Developer

Additional Information

What you will get:

• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
• Opportunity for flexible working hours and home office.
• Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials & books.

Experian Careers - Creating a better tomorrow together

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