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Cloud & Application Support Analyst

Gabi

Gabi

IT, Customer Service
Sofia Province, Bulgaria
Posted on Friday, June 7, 2024

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in talented people and new advanced technologies to unlock the power of data and innovate. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

The purpose of the Cloud & Application Support Analyst role is to set up and maintain Experian hosted data quality applications and environments on behalf of clients. The person in this role will be responsible for maintaining all hardware and software elements that combine to deliver the data quality platform. The Managed Services Support Analyst plays a key role in onboarding new clients, performing maintenance, issue and incident management, and handling client requests. As such, the role will work across many teams and stakeholders in different geographic locations, including Professional Services, IT Operations, and Product Development, to deliver the best possible service to our clients. The role will offer challenge and development opportunities for the successful candidate, through working with cutting edge tools and technologies and working in an environment where everyone is encouraged to adopt a continuous improvement mindset.

What you'll be doing?

  • Helping ensuring uptime, performance and user experience commitments are delivered;
  • Leading on client onboarding and maintenance activities;
  • Handling platform and application incidents and clients support requests per SLA guidelines;
  • Supporting with problem management, including performing reviews and root cause analysis;
  • Collaborating with clients, regional business teams, and colleagues within the wide Product Development group;
  • Maintaining documentation related to processes, internal tools, and infrastructure;
  • Managing client licenses, Azure VM reservations, and certificate renewals;
  • Performing disaster recovery planning and testing;
  • Providing support for Penetration testing;
  • Providing security vulnerability management;
  • Application ownership within Experian’s Global Enterprise Architecture tool;
  • Providing audit support assistance and participation.

Qualifications

What you'll bring?

  • At least 3 years in a similar position, such as Technical Support Engineer or Cloud Support Specialist.
  • Experience with Azure or/and AWS infrastructure.
  • Proven ability to manage and resolve infrastructure, platform, and application incidents.
  • Good understanding of Security standards & practices.
  • Experience working with system monitoring/logging/application metrics and related tools.
  • Strong communication skills and ability to work in a globally distributed team.
  • Proactive and professional approach to working with clients and stakeholders.
  • Experience with Database Management Systems, Networking, DNS, and SSL.
  • Experience with ticketing systems.
  • Bachelor’s degree in information technology, Computer Science, or a related field preferred.
  • Fluency in English.

Additional Information

Why Us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

What you will get:

  • Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
  • Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!
  • Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
  • Opportunity for flexible working hours and home office.
  • Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials & books.

Our Social Benefits Package - the way we care for our People

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here