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Commercial Operations Executive

Gabi

Gabi

Operations
London, UK
Posted on Friday, June 7, 2024

Company Description

Discover the Unexpected

Experian is the world’s leading global information services company. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped economies and communities flourish – and we’re not done.

Our 21k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the brightest minds that share our purpose and want to make a difference.

Job Description

We are seeking a Commercial Operations Executive to join the Commercial Operations function, who provide back-office support for sales and renewal teams during the contract stages. Commercial Operations is a fundamental function within Experian, as it provides an essential connection between Experian Data Quality and UKI Commercial Management teams - ensuring our clients have a smooth and positive experience when buying and re-contracting with us.

As a Commercial Operations Executive you’ll be responsible for guiding our Sales and Customer Success teams through the contracting process, be able to explain contractual clauses to clients confidently and be the first point of contact for commercial queries. This includes contract amendments/queries and regularly liaising with UKI Commercial Management.

Key Responsibilities:

  • Act as a bridge between Experian Data Quality teams and UKI Commercial Management.
  • Engage regularly with UKI Commercial Management team for final review or escalation, and to review existing contract templates on a regular basis using internal and external feedback and revising if applicable.
  • Supports the sales and customer success teams with variation agreements and novating - revising if applicable.
  • Support a company integration by reviewing new business contracts and working closely with the customer success teams to transition customers onto Experian paperwork.
  • Be the first point of contact for all policy queries.
  • Approve all ‘Offline pricing’ in accordance with the pricing governance matrix and reaching out to respective approvers where necessary.

Qualifications

  • Administration experience with strong skills in Mirosoft Excel and Word.
  • Exellent stakeholder management skills, with experience of managing and liaising with internal and external customers.
  • Able to manage multiple priorities.

Additional Information

Our uniqueness is that we truly celebrate yours.

Experian's culture and people are key differentiators. We take our people agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re an award winning organisation due to our strong people first approach.

Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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Experian Careers - Creating a better tomorrow together

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