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FSD Product Support Specialist

Gabi

Gabi

Product, Customer Service
Heredia Province, Heredia, Costa Rica
Posted on Friday, June 7, 2024

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

Job Description

We would love you to join us at Experian to support product teams that are focused on consumer credit data, the reporting and processing of credit data, and the regulatory environments that govern credit data. This product management role is designed to support the efforts of our Acquisitions products. The candidate will be responsible for supporting product strategy, product development, innovation, and go-to-market plans/campaigns.

As the ideal candidate, you’ll need to work well across multiple teams: Data Development, Compliance, Legal, Sales, Operations, Marketing, and other internal partners. You will need to be highly effective in understanding how lenders are using our products and services today and will provide support as well as collaborate with internal product managers, customers, and stakeholders in all facets of the job.

What you’ll be doing

  • Actively provide strong product and market support to Product, Marketing, Sales, and Operations teams to help drive revenue growth in the North American market
  • Support product enhancements and go-to-market plans to drive market input into the creation and ongoing development of product enhancements or new products and services.
  • Support the development and planning of product strategies, including go to market activities and product development roadmaps by using a product management and marketing methodology
  • Support sales engagements by providing product demonstrations and participating in sales presentations when needed
  • Provide support to Product team and drive product messaging and positioning
  • Develop sales training and client facing materials based on how Experian can solve client issues and market challenges
  • Support Product team to manage and improve business operational procedures working with product managers and other internal stakeholders
  • Manage and maintain external and internal facing marketing product documentation
  • Ensure product libraries are current relative to product collateral
  • Support Product team to research billing/invoice requests and revenue tracking on a monthly basis

Qualifications

What your background looks like

  • 5-7+ years of experience in product support, client services, or related field
  • Solid understanding of the Financial Services industry (credit experience is preferred)
  • Must have strong communication skills and be able to interface with business, analytics, operations, systems, and marketing personnel
  • High sense of urgency and ability to work well in and navigate a matrix environment
  • Experience managing projects and multiple stakeholders
  • Detail-oriented with strong problem-solving skills
  • Resourceful and creative thinker
  • Strong skills with PowerPoint, Excel, Word required; experience with Vizio and Salesforce a plus.

A Bachelor’s degree required

Additional Information

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

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