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Security Reporting System Specialist II

Gabi

Gabi

Heredia Province, Heredia, Costa Rica
Posted on Thursday, June 20, 2024

Company Description

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Job Description

The Security Reporting System Specialist is responsible for supporting the maintenance, testing and operational support of security reporting, and systems-tools used by the Experian Global Security Office. They will be responsible for supporting the validation of security reports through data analysis, and ensuring our systems are managed in line with internal policies and procedures.

The reporting specialist will provide platform support and manage operational aspects of our reporting tools such as access control, user training and provision of general support with program and tooling development. They will also be required to support platform upgrades, system vulnerability analysis, communications and change management.

As part of reporting development, the system specialist will aid with reviewing report quality, conducting QAQC of development outputs and proactively identify data issues or bugs within our products.

This role will form a key position with overseeing continual improvement of our internal applications through consolidating feedback, seeking approval and prioritization for improvements, assisting with work queues, ticket investigations and incident management.

Functions

  • Monitor and support system compliance with policy requirements e.g., backups, access control requests, access control reviews, vulnerability management, patching and change management.
  • Support and manage access entitlements for in-scope applications.
  • Ensure all systems operations and maintenance activities are properly documented and updated.
  • Design a management process for capturing, reviewing, and implementing modifications or adjustments to in-scope systems based on user feedback.
  • Provide QAQC and data analysis support of reporting development to ensure that requirements are being met correctly as part of good deployment and change management practices.
  • Maintain a catalogue of documentation and ensure it is current, accurate and reviewed.
  • Provide oversight and standardization of communication activities for team upgrades, improvements, deployments, change management and general work activities.
  • Support the security reporting team through other ad-hoc process improvement activities.
  • Assist with the production of security reports and communication with stakeholder groups.

Qualifications

  • 2+ years’ experience performing Information Security program support or analytical work.
  • 2+ years’ experience working with systems support in cloud or on-prem environments.
  • Knowledge of Archer GRC, Power BI, Tableau, ServiceNow.
  • Working knowledge of general security and risk management processes.
  • Familiarity with AWS Cloud Technologies: AWS Glue, S3, Data Brew, Athena.
  • Experience using ServiceNow, SharePoint, O365, Microsoft Teams, Confluence.
  • Ability to manage incidents, problems, and events through standard ITIL processes.
  • Provide responsive follow-up to user support queries and ensure they are followed through to resolution.
  • Provide regular user training for all in-scope systems, in person or via recorded sessions.
  • Perform testing of new functionality and releases to provide quality control.
  • Knowledge of change management to support platform release and upgrades.
  • Good understanding of basic data quality checks to enable onward investigation.
  • Ability to be highly articulate when collaborating with internal external stakeholder groups.
  • Ability to write clear and concise communications or user documentation.

Additional Information

This is a permanent home-based role in Costa Rica. No relocation available.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.