Company Description

Ready to make a difference? Experian has evolved into a global tech company and in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, experienced people and new ideas so we can help create a better tomorrow. To do this we employ 'big-thinkers' and 'can-doers' that share our purpose #uniquelyexperian

Job Description

Diagnose and provide support to all members of the team related to products problems, including escalations and troubleshooting of escalated cases. Also will assist the manager's and supervisor with Quality assurance assessments and training to our employees.

Qualifications

• High School completed.
• Minimum of 3+ years of experience, 2 years in the technical support area.
• PC, Internet knowledge (internet explorer, Firefox, and Chrome), troubleshooting supporting by phone and email, (FTP, XML, Json).
• Advanced English Language skills, both verbal and written. (85% or above)
• Strong capability to resolve complex technical issues.
• New assignments and responsibilities.
• System logs, error messages, and user reports to identify the cause of problems.
• Experience creating guidelines and documentation.
• Can clear our pre-employment screening.
• ITIL sound experience.
• Experience of company products and applications

What you'll bring

As part of the World Class Client Technical Support model, the Technical Support Center support thousands of calls from external clients and directly support 11 strategic clients, where these roles will provide solution to complex cases that could be critical for these clients and Experian to achieve their contractual obligations. These roles are intended to maintain the health of interactions with external clients by email or calls. TSC agents need constant feedback when products or procedures change. Lastly these roles should cover shift where management presence is needed to manage escalations.

Additional Information

This is a permanent home-based role in Costa Rica. No relocation available.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we truly celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.