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Crisis Management and Resilience Manager

Gabi

Gabi

Nottingham, UK
Posted on Thursday, July 4, 2024

Company Description

Discover the Unexpected

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at #unqiuelyexperian

Job Description

We are recruiting for an important role within our Global Business Resilience Office (GBRO). Delivering the Global Crisis Management Programme, following the Global Policy and standards within Experian's Crisis Management Framework.

Why this role is important to us

This is an important role in assisting the ongoing maturity of Global Crisis Management along with using your expertise to provide Crisis Management incident response. You will also be a trusted partner to regional stakeholders including Leadership, able to advise and provide guidance on all resilience matters as part of the wider GBRO team.

Qualifications

What you'll need to bring to the role & Experian

  • You will operate across multiple time zones in varied and diverse global teams.
  • You will have experience of Crisis Management frameworks and / or Service Incident Management.
  • A consultancy approach to key stakeholders, using knowledge built on previous practical experience of resilience and incident management.
  • Previous experience of training and developing colleagues in Crisis Management.

Work that matters - What you'll be doing

  • Aid the delivery of the best preparedness training and exercises, including post incident review and remedial action plan execution
  • Support the Crisis Management programme in continuous improvement methodologies
  • Help deliver a consistent approach to crisis management at a regional and global level
  • Provide facilitation and co-ordination of crisis management teams during incidents
  • Be a Trusted Advisor to senior stakeholders on critical incidents, acting with discretion on sensitive matters
  • Assist the production of regular management information for executive audiences
  • Provide guidance to the first line of defence on resilience topics

More about you

  • You will help deliver a global crisis management programme and response capability.
  • Demonstrate strong Stakeholder management and ability to communication at all levels
  • Interpret analyse and explain complex data and problems impactfully
  • Experience in a Fin Tech organization or Financial Services would be advantageous
  • A sound understanding of working across cultures

Additional Information

Our uniqueness is that we truly celebrate yours.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here