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Compliance Operations Manager

Gabi

Gabi

Legal, Operations
Sofia, Bulgaria
Posted on Friday, July 5, 2024

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in talented people and new advanced technologies to unlock the power of data and innovate. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

The Compliance Operations Manager will play an important role for Experian in Bulgaria, acting as our local Data Protection Officer (DPO) and advising colleagues on their obligations under GDPR and relevant internal policies. Key day-to-day responsibilities in Bulgaria will include:

  • Identifying and addressing risks of non-compliance with regulation and/or Experian policies that may arise from product or business change initiatives relevant to the Bulgaria market;
  • Advising colleagues on the management of compliance and regulatory risks arising from our relationships with third-party suppliers, clients, agents and resellers; and
  • Engaging with the Commission for Personal Data Protection, as DPO for the market.

However, a critical part of the Compliance Operations Manager's role will be to lead a number of regional projects across EMAP Compliance more widely. Our most significant project is to deliver the configuration, implementation and adoption of a digital data privacy platform, currently deployed in South Africa, across EMAP region more widely (beginning with three individual markets). Specific responsibilities associated with this project will include:

  • Scoping, establishing and delivering a plan to deliver the platform to the chosen markets
  • Working closely with the platform supplier to enlist appropriate technical support for the project, monitor their performance vs SLA and resolve issues or delays where they arise
  • Engaging with Experian's South Africa team to understand 'lessons learned' from their implementation of the platform and determine how these should be applied to the EMAP regional rollout
  • Consulting both business stakeholders ('1st Line of Defence') and Compliance colleagues in relevant markets to understand their specific requirements for the platform and tailor its configuration where appropriate
  • Configuring, preparing and testing the platform to support each stage of the rollout
  • Developing and delivering training to local users of the platform and supporting its adoption
  • Preparing and delivering regular project status updates to relevant colleagues in the 1st Line of Defence and senior Regional and Global Compliance leadership
  • Partnering with key stakeholders in both the 1st and 2nd Lines of Defence (e.g., IT, Data Office, Risk and Legal colleagues) as needed to ensure risks to successful project delivery and/or successful adoption of the platform are identified, assessed and mitigated.

Qualifications

What we expect you to bring:

  • Managerial-level experience of working in a large, regulated, multinational organisation, preferably in the Financial Services sector
  • Proven, recent experience of working within a Compliance or Risk function (or similar) and providing advice and/or assurance
  • A good working knowledge of GDPR or an equivalent Data Protection/Privacy regulation. Note that a formal qualification or certification in this field is not required, but the successful candidate will be required to pursue a certification and support for this will be provided.
  • Proven experience of planning, leading and delivering projects across multiple business units, preferably projects with a significant digital or technology element
  • Experience of developing and delivering high-quality reporting (such as project or committee reporting) designed for a senior leadership audience.

Additional Information

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we're committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

What you will get:

  • Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
  • Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
  • Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
  • Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
  • Opportunity for Flexible working hours and Home Office.

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