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Senior Trainer & Technical Writer

Gabi

Gabi

Marketing & Communications, IT
Heredia Province, Heredia, Costa Rica
Posted on Friday, July 5, 2024

Company Description

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team.

Job Description

Role Summary

You will facilitate system transfer and knowledge processing by organizing and conducting training programs and creating multiple documentation types, such as training programs, user manuals for OTC Billing, and Billing system guides. Collaboration with subject matter experts (SMEs) and other teams ensures accuracy across diverse audiences, including internal staff, client services, sales operations, and compliance groups. You will report to the Senior Billing Manager, NA.

Main Responsibilities

  • Develop comprehensive and clear technical documentation, including user guides, manuals, procedures, and reports tailored to the OTC Billing users.
  • Review, edit, and refine documentation to ensure accuracy, clarity, and consistency, following documentation standards.
  • Engage with SMEs to develop and review program documentation and apply an understanding of the OTC Billing process to produce accurate technical content.
  • Develop and produce content by using software applications that enhance technical learning output
  • Obtain an understanding of billing processes and services to translate complex billing flows into simple, informative, and engaging content that creates success.
  • Develop, and deliver training programs to other teams, ensuring knowledge transfer and skill development.

Qualifications

Qualifications

  • Bachelor's degree in Technical Writing, English, Communications, or a related field –Required
  • 5+ years of experience in technical writing, with a focus on knowledge base content or process documentation
  • 2+ years minimum of experience directly related to training.
  • Technical Writer Skills: The ability to write clear and precise technical documentation is crucial. This includes drafting manuals, standard operating procedures (SOPs), technical reports, and other documents related to finance and audits
  • Capability to Provide Training and Develop Educational Content: Must have experience creating educational materials and train. You will develop relevant training content and present it to diverse audiences.

What you'll bring

This role is requested as a result of lack internal documentation and clear training plan to internal OTC process.

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.