Company Description

Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish – and we’re not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian

Job Description

Role Summary

Atención de Ciudadanos – Servicio al Ciudadano. Manejo de solicitudes. Comunicaciones escritas. Servicio al cliente Presencial. Backoffice.

Knowledge, Skills and Experience

• Servicio al Cliente Capacidad de Negociación y habilidad de comunicación. Orientación al cliente. Manejo de peticiones, quejas y reclamos. Servicio al cliente y ventas cruzada.

Key Responsibilities

• Atención y servicio al ciudadano presencial.
• Gestión de solicitudes quejas y reclamos
• Radicación de comunicaciones escritas – Requerimientos.
• Soporte y entrega de información al ciudadano – Historia de crédito.
• Respuestas de solicitudes a través de correo electrónico.
• Atención de requerimientos en Back office.
• Promover productos al ciudadano - crosseling (venta cruzada)

Qualifications

Qualifications

Educación: Estudiantes de carreras administrativas o afines – Técnico o Tecnólogo.

Experiencia: Mínimo un año em servicio al cliente u operaciones y servicio.

Conocimientos técnicos requeridos: Manejo de herramientas ofimáticas – servicio al cliente – ventas – Soporte.

What you'll bring

Atención y respuesta integral de reclamos, derechos de petición y comunicaciones escritas, realizar las acciones requeridas en los sistemas de información asegurando un control de calidad efectivo con la finalidad de brindar una respuesta oportuna y de fondo al Titular dando cumplimiento a la ley y al SLA establecido.

Additional Information

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here