Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in talented people and new advanced technologies to unlock the power of data and innovate. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

Job Description

The team

The Fraud and ID BSO (Business Support and Optimization) team is a multinational team established in 2012. The team consists of Business experts with experience in Fraud and ID solutions, trends and processes. Until 2017 the main purpose of the team was to support our clients once their systems were delivered. In 2018 the team merged with the Business Delivery team, proofing that both teams work better together, gaining experience and knowledge in both domains. The BSO team provides excellent client delivery and support across a range of vertical market and product, working with the world’s largest organizations, helping them react quickly to market opportunities and conditions, and supporting them with configuration changes and risking strategies optimizations to protect their business and customers from potential fraud attacks.

What you will be doing:

• Designing, implementing and supporting end-to-end Fraud and ID business solutions, ensuring they meet quality standards and client requirements.
• Gathering, analyzing, and understanding software configurations, identify ways to improve system and business performance through enhanced configuration, best practices, and optimization recommendations
• Utilizing extensive product knowledge and subject matter expertise to contribute effectively to strategic and technical solution design / enhancement in support of a client’s ongoing business needs
• Preparing reports and analyzing KPIs for measuring and assessing system performance
• Leading end to end client solution business reviews and effectively facilitate associated workshops and client meetings
• Defining best practice risking strategies and optimize fraud strategies to achieve required KPIs
• Contributing effectively to Business Support related cases, incident, and problem management issues, liaising with 1st / 2nd / 3rd lines of support as appropriate
• Collaborating with clients to understand their business needs, gathering requirements, and providing expert advice on solution options.
• Building and maintaining strong client relationships, ensuring satisfaction and fostering long-term partnerships.
• Designing product features and helping product evolvement by suggesting improvements and identifying gaps
• Conducting comprehensive analysis of business processes, systems, and data to identify opportunities for improvement and innovation.
• Acting as a liaison between technical and non-technical stakeholders, ensuring clear communication and understanding.
• Mentoring and guiding internal and external team members, fostering a culture of learning and professional growth.

Qualifications

What you will bring:

• At least 5 years of experience of working in a customer focused function preferably as Business Analyst, Product Owner, Technical/Business Support, Risk Analyst or relevant
• Degree in Business Informatics, Computer Science, Applied Mathematics, Finance or equivalent related work experience
• Fluency in spoken and written English
• Advanced knowledge of Microsoft Excel is required
• Ability to interpret client business needs and translate them into application and operational requirements via verbal communication and project documentation
• Demonstrable experience of data extraction, formulation, manipulation, and analysis
• Working knowledge in SQL and tools i.e. SQL Developer
• Excellent verbal and written communication skills with the ability to interact with a diverse group both internally and externally
• Ability to plan and prioritize multiple workstreams effectively, reporting progress throughout and highlighting opportunities for additions to workload at the earliest opportunity
• Readiness to embrace technology and available tools and processes to best facilitate regional team working i.e. Live Meeting, Video Calls, document / knowledge repositories etc

It will be considered an advantage if you have:

• Knowledge and experience in Fraud & ID solutions
• Knowledge in client onboarding lifecycle and associated processes
• Working knowledge of XML/JSON
• Certification in ITIL
• Project Management experience and skills
• Strong knowledge of SQL, relational databases and associated terminologies

Additional Information

What you will get:

• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
• Opportunity for flexible working hours and home office.
• Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials & books.

Experian Careers - Creating a better tomorrow together

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