Company Description

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Job Description

The Mailroom Support Agent's primary function is to process specialty mail and detect any fraudulent activity. This role requires your physical presence onsite in the Allen Experian office. This position pays $15/hr.

WHAT YOU’LL BE DOING:

• Process specialty correspondence by opening and scanning department mail.
• Code mail by correspondence type and route to the appropriate department within the business unit
• Screen mail to detect fraudulent activity.
• Navigate the scanning system and applications. Performing limited maintenance on the scanning system.
• Requires good organization skills and be detailed orientated.
• Must be able to multitask and work in a fast-paced, team environment is key.
• Capability to perform repetitive tasks accurately and efficiently.
• Must have the flexibility to work overtime.
• Other duties to support the business as needed.
• Ability to lift and carry bins of mail weighing up to 25-30 pounds.

Qualifications

Required Education and/or Experience:

• High School Diploma or equivalent experience
• Requires 6 months to 1 year of experience in customer service-related experience
• Must be able to work an 8-hour shift anywhere from 1:30 pm -10:00 pm Monday -Friday
• Must be able to successfully pass background screening which will include a criminal background check, employment verification, education verification, credit check as well as a drug screen.

WHAT YOUR BACKGROUND LOOKS LIKE:

• Previous experience working in a mailroom environment.
• Experience in retail or warehouse environments may have developed skills in inventory management, package handling, and attention to detail, which are transferable to mailroom operations.
• Experience in logistics, shipping, or receiving roles may possess relevant skills and adhering to procedures for efficient mail distribution.
• Applicants should possess a history of dependable attendance in their previous employment

Tools/Software Requirements:

Basic computer skills including:

• MS Word, Excel, Internet, e-mail, and ability to operate office equipment.

Additional Information

Perks

Experian offers flexible benefits that allow our employees to make choices that fit their lifestyles. Our benefits include:

• Competitive pay and comprehensive benefits package, with an annual bonus target of 5%
• Generous paid time off:
  • You begin accruing three weeks of vacation a year starting on your first day (4.62/hours a paycheck)!!
  • Five sick days each calendar year (prorated based on start date)
  • 12 paid company holidays-based on company needs you might work a holiday(s)
• 401K matching (4%) and immediate vesting
• Tuition reimbursement, Wellness initiatives, online discounts, employee discounts, pet insurance, and more

All your information will be kept confidential according to EEO guidelines.