Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in talented people and new advanced technologies to unlock the power of data and innovate. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

You will work within the Change Management Team to ensure compliance and governance of the process across UK&I.

What you will be doing:

• Reviewing and approving new change requests
• Reviewing and approving the creation of Standard Change requests
• Monitoring new change requests to ensure items are being actioned
• Attending Daily Service Review (DSR)
• Chairing Change Advisory Board (CAB)
• Chairing Emergency Change Advisory Board (ECAB)
• Participating in PIR meeting to complete failed change review (FCR) for P1 / Sev C
• Monitoring the Change Management Teams portal
• Identifying, escalating, and managing risks and issues
• Coordinating with other specialists both in the UK and globally, assisting in the evaluation of user/client readiness
• Contributing to reducing the number of unsuccessful changes
• Contributing, coordinating, and delivering training materials
• Identifying and building stakeholder relationships within Experian
• Ensuring adherence to the change process and highlight, escalating non-adherence
• Running/Participating in failed change reviews
• Ensuring recommendations from changes that have caused a Sev C, P1 or P2 incidents have been logged with Problem Management
• Identifying, driving and owning process improvements in ways of working
• Identifying workflow improvement and enhancements to ServiceNow

Qualifications

What you will bring:

• 4+ years of experience on a similar role
• Understanding of ITIL V3&4 Process and Best Practices
• Minimum ITIL V3/4 Foundation
• Excellent communication skills
• Working knowledge ServiceNow or equivalent ticketing system
• Excellent people and mentoring skills
• Ability to work both autonomously as well as within a team
• Understanding of Agile and DevOps working
• Working knowledge of collaboration tools
• Understanding of Microsoft products
• Analytical skills; Structured and methodical approach

Additional Information

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we're committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

What you will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here