Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

Job Description

Experian Automotive is searching for an onboarding team member who will report to the Client Services Manager Senior. You will be a key contributor to the Client Services and Sales team.

The candidate will possess a strong analytical mind and have a high aptitude for problem solving and attention to details.

The ideal candidate will have excellent organizational, written, verbal, and interpersonal communication skills, along with a positive, upbeat attitude and the fervent desire to provide the highest level of support to verify accounts and contacts. We value humility, a strong work ethic, flexibility, collaboration, curiosity, and constant learning.

Ability to handle multiple tasks and priorities at the same time.

May make outbound phone calls and email to existing or potential customers.
Diagnose, research, and resolve Billing problems for different products.

You will be a high-performing resource for the Onboarding Team,

providing support to Automotive sales representatives and customers, responding to requests for verification and validations, information, products, and services.

You will address verification requests and service needs, as well as setting up accounts in a timely manner involving the appropriate internal departments and staff to ensure requirements are met and perform validation on multiple data instances.

You will provide the highest possible level of service, utilizing your deep competencies in a variety of product and operational areas.

Qualifications

We are seeking a highly motivated, client-focused individual with a positive attitude and high-level communication skills. Creativity, initiative, and resourcefulness are a must, in addition to the following:

• Advanced English Language skills, both verbal and written.
• High School degree. Bachelor's degree highly preferred.
• 2+ years of customer support and automotive industry experience
• Salesforce.com proficiency
• Strong PC, Microsoft Office, and internet knowledge
• Advanced problem solving, analytical, and customer service skills
• Strong organizational skills with the ability to work independently and attention to details.
• Ability to work in a fast-paced environment with fluctuating priorities and tight deadlines
• Ability to work closely with diverse group of internal / external organizational members
• Must be able to clear the company’s pre-employment screening.
• Desirable experience on related position, performing vetting and research.

Additional Information

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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