Company Description

About us, but we'll be brief

Ready to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're members of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, accomplished people and new ideas so we can help create a better tomorrow. To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian

Job Description

Experian Employer Services is looking for an experienced and experienced Salesforce Platform Manager and Architect. This is a remote position reporting to the VP or Sales Strategy and Enablement. You will combine strategic leadership of a team along with daily hands-on technical expertise as an individual contributor. You will oversee the entire Salesforce ecosystem, from strategy and planning to implementation along with indivdual responsibilities. You will set the vision, conduct planning, lead and team and ensure execution within SFDC for our entire organization of sales and service cloud users. You will manage individual responsibilities related to being the visionary for our SFDC platform, ensuring projects are on track, and developing and architecting the platform.

You will set the vision, plan and execute Experian Employer Services' SFDC platform design and experience and deliver on a multi-year roadmap to tactically guide a successful SFDC deployment. You will perform in a technical role with experience in Salesforce development, architecting and delivering complex business solutions catered around Force.com, Sales and Service cloud and multiple technology stacks outside of Salesforce.com to support integrations in an Agile environment. You will lead the team supporting SFDC and Data Quality. You will build Salesforce CPQ, CLM and multiple other service cloud initiatives. You will perform the testing and implementation of package development efforts, and coding, configuration, regular maintenance, installation, testing and debugging, also managing timelines and manufacturing technical documentation. You will also design and mplement data models, manage data assets, and ensure that all data is accurate, secure and meets privacy standards.

Strategic Leadership:

• Manage a team of 2 SFDC Administrators and 4 Data Quality Specialists
• Develop a long-term Salesforce strategy aligned with our goals
• Identify opportunities to use Salesforce to increase business growth and efficiency
• Collaborate with important partners and leadership to understand our needs and translate them into technical requirements
• Manage relationship and deliverables of external SFDC Consult when warranted
• Identify potential process improvement areas and suggest options and recommend approaches and address technical debt and architect a SFDC environment that supports the Customer 360 viewpoint with optimize lead to cash best practices

Hands-on Development:

• Contribute to complex development tasks, including Apex, Visualforce, Lightning Web Components, and other Salesforce technologies.
• Analyze complex sales processes and identify opportunities for improvement.
• Design and implement new solutions that align with our requirements. (CPQ, CLM, Customer 360(Omnichannel).
• Create detailed technical design documents and specifications.

Technical Expertise:

• Salesforce Platform(Sales and Service Cloud):
• Apex programming
• Visualforce development
• Lightning Web Components
• Salesforce configuration and customization
• Data modeling and integration with other systems
• Security and permissions
• Troubleshoot and resolve technical issues
• Build tailored solutions to address requirements
• Conduct Testing and deployment of solutions
• Maintain all technical architecture and integration models
• Test and Deployment into Production
• Salesforce CPQ:
• CPQ configuration and customization
• Product modeling
• Pricing rules and discounts
• Quote generation and approval processes
• Integration with other Salesforce products (Sales Cloud, Service Cloud)

Cross-Functional Collaboration:

• Work with sales, finance/billing, customer success, product, data and enablement and IT teams to ensure our SFDC system aligns with our goals and optimizes processes aligned to best practices.
• Monitor project timelines, budgets and resource allocation
• Requirements gathering from User Stories into client requirements and blueprint for development
• Establish, participate and maintain relationships with functional departments and business analyst experts to remain informed of direction, project status, architectural and technology risks and function/integration issues
• Executive Steering Committee Liaison
• Work with business analyst experts to bring business strategy, process optimization and new ideas on the Force.com platform across several operations
• Participate in implementation and exploration of opportunities for AI, machine learning, BOTs to increase productivity plans

Project Management:

• Manage SFDC projects from initiation to completion, including planning, execution and delivery
• Coordinate with teams to ensure successful project outcomes
• Monitor project timelines, budgets and resource allocation
• Create project plans and roadmaps

Security and Compliance:

• Implement security measures to protect sensitive data
• Stay informed about data privacy regulations and ensure compliance
• Independently perform review, testing, implementation, documentation and code reviews as it relates to salesforce.com software and Force.com platform
• Maintain and oversee governance of SFDC and follow information security and audit requirements
• Design security model
• SFDC Audits

Application of Processes, Controls, Standards and Measures of Data Quality

• Maintain SFDC documentation following the prescribed software development life cycle
• Provide service, meeting service level agreements for incident, problem, and change management.
• Design security model
• Define and manage standards, guidelines and processes to ensure data quality in the CRM
• Follow Salesforce best practices and industry standards

Qualifications

Education:

Bachelor's degree, Computer Science-related

Experience:

• 8+ years of progressive IT professional experience
• 5+ years senior admin and architect experience on Salesforce.com platform
• Multiple SFDC certifications preferred (e.g. Certified SFDC Administrator, Certified SFDC Sales and Service Cloud Consultant, SFDC Certified Architect or as many certifications working toward Certified Technical Architect – SFDC Data, Integration Platform I/II, Sharing and Visibility, Application Builder, Development and Lift Cycle Architects, CPQ ,ect)
• Proficiency with Salesforce.com development including custom development in Lightning Sales and Service Cloud, Lightning Components
• Experience with data structures, data modeling, database schema and data migration
• Experience promoting code from sandboxes to production environment, address related to functionality, integration
• Experience with Agile / Scrum development methodology
• Implementation experience with a CRM project involving acquisitions and merging of SFDC systems
• Experience as a SFDC CRM Manager or Team Lead
• Salesforce development skills, including Apex, Visualforce, and Lightning Web Components
• SFDC certifications (e.g., Platform Developer I, Platform Developer II)
• In-depth knowledge of SFDC configuration, customization, and integration
• Experience with Agile methodologies and project management tools
• Implementation and support for SFDC CPQ and Docusign CLM (or comparable CLM system)

Role Dimensions:

• Support SFDC users in several areas
• Maintain a flexible approach to working arrangements across different time zones by multiple team members
• Be available to work weekend and off hours when needed for releases
• Have strategic process methodology with attention to maintaining audit controls

Additional Information

Perks

• Paid time off
• 401K with a 4% company match with immediate vesting.
• Comprehensive health, dental, and vision plans.
• 5 sick days each calendar year.
• 12 paid company holidays and 2 paid volunteer days.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Remote