Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

Job Description

Job description

This role involves managing operations that deliver product information to customers and coordinate the resolution of customer service or account issues for designated product lines. It includes overseeing customer contact and document processing necessary to maintain consumer credit databases. You will report to Consumer Service Manager.

Responsibilities:

• Supervise the investigation process during a credit dispute ensuring compliance to federal and state regulations and departmental goals.
• Produce reports and provide methods for user access to information in the resolution of consumer disputes.
• Monitor and maintain database integrity.
• Coordinates day-to-day operations and administering company policies and procedures through subordinate exempt and non-exempt staff.

• May provide input on personnel actions (e.g. staffing, terminations, objective setting, performance and salary reviews, disciplinary actions, and scheduling.)
• Oversees operations to maintain consumer databases and ensures that the daily qualitative and quantitative goals of the organization are met.
• You will handle escalated consumer issues, generate dispute reports, and provides technical and support to internal teams
• Oversees the daily workflow, assesses available resources determines work allocations and makes employee work assignments., work schedules.
• Coaches and motivates staff to meet departmental goals, providing guidance during changing business conditions
• You will monitor compliance and personnel performance metrics. Ensures data for reporting is accurate, timely and adheres to standards.
• You will implement and administer staff incentive programs.
• You will organize and facilitate staff meetings regarding team performance, recognition and information exchange.

Qualifications

Qualifications

• 2+ years of experience
• 2-4 years managing and motivating teams.
• Good problem solving, results orientation and critical thinking
• Demonstrates skill in arranging tasks according to their urgency, importance, and deadlines.
• Strong English skills verbal and written) communication skills.
• Good project management skills
• Good leadership skills
• Good coaching and developing skills.
• Strong change management skills

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

This is a fully remote job opportunity. #LI-Remote