Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Within Experian's Chief Risk Office (CRO), we are on a transformational journey of evolving our approach to Operational Risk Management. To support this agenda, we are looking for a Technical Writer with a background in creative writing and digital content development to join our Global Risk and Compliance Training Centre of Excellence. You will partner with Instructional Designers and internal Subject Matter Experts to summarize proprietary content and processes into a variety of learning assets and technical documentation. You will reporting into the Training Director. Additionally, you will bring your own experience of Instructional Design and Content Creation best practices in the modern Risk & Compliance technical writing space.

Responsibilities

• Ensure all written content is consistent with company standards, legal guidelines, brand standards, and is grammatically correct
• Partner and collaborate with team members to support the instructional design process with creative copywriting and storytelling techniques.
• Stay up to date with the latest communication techniques, digital trends, and best practices to enhance content effectiveness and engagement
• Contribute to a culture that achieves team goals, delights customers, and keeps consumer advocacy at the heart of everything we do.
• Partner with global teams to enhance online and onsite training.
• Maintain content for existing learning assets to ensure the content delivered is accurate and up to date
• Build and expand on relationships within the Risk & Compliance organization for all CRO-related documentation needs.
• Manage content development workflows to ensure all content is engaging, fit for purpose, complete, and always up to date.
• Partner with Learning & Development specialists to ensure knowledge base content aligns with what is in our training programs.
• Execute on opportunities to improve learning content and documentation based on usage metrics, performance data, and learner feedback.

Qualifications

• 3+ years of experience creating engaging and informative content for different corporate training and communications materials for both print and digital platforms.
• Experience laying voiceovers and choosing/editing soundtracks
• Knowledge of grammar and style standards of Chicago Manual of Style, AP-Style, and Modern British English.
• Related Professional Certification(s) from Society for Technical Communication (STC) or similar.
• Demonstrated experience with digital editing using the Adobe Creative Suite (Premiere Pro, Audition, and Photoshop); experience with Camtasia and Vyond.
• Experience with, or interest to learn, course authoring software such as Articulate Rise.
• Understanding of Adult Learning Theory and Instructional Design Practice
• Experience using AI to produce content.
• #LI-Remote

Benefits.

• 15 vacation days to start (along with 12 paid holidays)
• Great compensation package and comprehensive benefits package, with a bonus of 10%
• Flexible work schedule and relaxed dress code

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.