Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Be Part of Something Meaningful at Experian

We're looking for a Onboarding & Client Relationship Specialist to join our Background Checking team, based in our Nottingham office, reporting into the Service Delivery Manager. You'll be part of a dynamic and supportive team, working with our strategic clients to manage their accounts daily. You'll also play an important role in the implementation and onboarding of new accounts, ensuring a seamless and positive client experience from the very start.

Main Responsibilities/Activities

• Bulk uploads – prep and upload, following process

• Support with CEDAR management, updating the tracker, following up on requests

• Provide onboarding support for new clients

• Escalations support for non-strat clients – to be answered within 12 working hours

• Daily management of the service inbox – queries to be responded to within 8 working hours

• Support with Heightened Awareness clients. Provide calls, reporting and support

• Prepare for and attend service review sessions

• Provide guidance/technical support to the wider Go to Market for HRDI clients

• Manage a portfolio of up to 12 strategic clients

• Provide daily support to your clients with queries and escalations

• Supply your clients with monthly process stats and custom reporting where required

• Attend/host monthly service reviews covering MI, concerns/queries, general account and forecast update, product, and service updates

• Support with application and Service level agreement management, reviewing client's applications and limbo status, ensure work is being processed correctly

• Have product awareness, attend sessions on product updates to support Go to Market and client management

• Keep up to date with service processes by working service once a month minimum

• Keep up to date with HRDI regulations/legislations to better your service management

Qualifications

We're looking for someone who brings proven experience managing strategic client relationships, a proactive mindset, and a passion for delivering exceptional service.

Internal grade: F.National-Customer Service-Level 1 | EB10

Additional Information

• Hybrid working after completion of training - 2 days per week (Nottingham Office)

• Great compensation package and discretionary bonus plan

• Core benefits include pension, bupa healthcare, sharesave scheme and more

• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here