Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Experian Consumer Services – Careers That Define "What's the Next Big (Data) Thing" for Consumers?

What could be more exciting – personally and professionally – than being part of a "disruptive" business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the "disruptor" and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It's a position Experian Consumer Services has enjoyed for more than a decade and we're always looking for the talent that can help expand that lead.

These days, the "next big thing" is often "the next Big Data thing." Experian Consumer Services offers an opportunity to lead the charge in turning consumer data into something people use and value every single day. We live in a world where information is a means to improving lives and we challenge our team to do just that: improve lives with our products.

About us, but we'll be brief

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.

What you'll be doing

The Senior Imaging Automation Engineer will play a vital role in supporting and automating document handling processes from various sources (online uploads, mail, fax, etc.) for Experian's MCE (My Customer Experience) division. The ideal candidate will possess a deep understanding of imaging technologies, OCR tuning, automation via AI/ML, and cloud services, particularly with AWS tools. This role requires a candidate that operates at a fast pace, is comfortable with change, is detail-oriented, drives for results, and has a high standard for quality.

Responsibilities include:

• Operate partially within US Central time zone to ensure appropriate alignment and coordination with the US-based team.
• Develop, design, and maintain imaging automation solutions using C#, Python, PowerShell, and JavaScript within both legacy and future platforms.
• Implement and optimize OCR technologies, with a particular focus on tuning for accuracy and efficiency.
• Harness the capabilities of AWS Textract, along with other AWS tools, to advance our imaging solutions.
• Integrate AI/ML models into the imaging process to enhance automation and achieve business objectives.
• Collaborate cross-functionally to understand workflow needs and integrate automation solutions that streamline document handling processes.
• Stay updated with the latest imaging, automation, and AI/ML technologies to ensure the company's solutions remain cutting edge.
• Troubleshoot and resolve any issues related to the implemented solutions, ensuring minimal disruption to business operations.
• Responsible for tuning automation functions within the legacy platform (iLinx) to increase accuracy and customer experience.
• Continual analysis of statistics to recommend the best candidates for continued tuning.
• Review, validate, update, and add rules and training as needed through tuning to achieve the highest automation and lowest error rate possible.
• Collaborate with technology teams, product management, and business stakeholders to identify and improve automation functions.

Qualifications

• Graduation - B.E/B.Tech
• 5 to 7 years of proven experience with imaging/optical character recognition (OCR) technologies and automation.
• Proficiency in C#, Python, and PowerShell; JavaScript is a plus.
• In-depth knowledge of AWS Textract and familiarity with a range of AWS tools.
• Hands-on experience with OCR technology, including tuning and optimization.
• Experience using CI/CD pipelines for automated deployments.
• Familiarity with AI/ML concepts and their applications in automation.
• Strong problem-solving skills and an innovative mindset.
• Excellent communication skills, both written and verbal.

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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