Manager
LANDED
Boston, MA, USA
Posted on Mar 28, 2026
Kitchen + Kocktails is looking for a Front of House Manager in our upscale Southern Comfort restaurant.
Primary Responsibilities
- Bar operations
- Hiring and managing staff
- Training and professional development
- Finance: sales vs. cost and expenses
Job Duties
- Deliver revenues and profits by developing, marketing, financing, and providing exceptional restaurant service.
- Ensure the highest level of customer service and satisfaction by demonstrating a “Do Whatever It Takes” attitude.
- Utilize leadership skills to motivate employees and ensure cost control and labor management.
- Inspect the establishment and observe operations to ensure compliance with occupational, health, safety, and liquor regulations.
- Ensure paperwork accuracy, including daily sales summaries, petty cash reimbursement forms, and payroll records.
- Ensure adequate staffing to meet guest needs and sales goals.
- Maintain high-level communication with owners and stakeholders.
- Maintain product and service quality standards by evaluating operations and addressing complaints; initiate corrective action as needed.
- Ensure the security and safety of the restaurant, guests, and team members.
- Lead special projects as directed by ownership.
- Perform additional duties as required.
Preferred Skills
- Cost accounting
- Budget development
- Financial planning and strategy
- Decision-making
- Process improvement
- Strategic planning
- Verbal communication
- Customer focus
- Management proficiency
- Profitability management
- Quality focus
Preferred Qualifications
- 5+ years of related experience
- Strong work ethic and leadership ability
- Ability to lead teams of 20–90 members toward operational excellence
- Highly organized
- Self-motivated
- Goal-driven and sales-focused
- Customer service-oriented
- Fair, firm, and consistent leadership
- Availability of approximately 55+ hours per week
Physical Requirements
- Walking and standing for 8+ hours per shift
- Reaching above head, below waist, and to ground level for extended periods
- Stooping, squatting, and bending
- Lifting and carrying up to 50 lbs repeatedly
- Talking for extended periods
- Periodic sitting as needed
Hallmarks of Our Culture
Positivity
An energetic and collaborative team is essential. We prioritize positive energy and mutual respect.
Service
Service is an honor. Every team member must deliver exceptional care and hospitality to our guests.
Character
Honesty and integrity are non-negotiable. We seek teammates who value doing the right thing.
Hard Work
We expect 100% effort and dedication during working hours. Our clients deserve excellence.