• Team Leadership and Managing Others
• Responsible for managing team, training, coaching, scheduling, and ensuring the integrity of the PUPS culture and work environment.
• Communicate regularly and effectively with team members; hold team meetings and one-on-one check-ins; receive feedback on improving the level of service as well as team member satisfaction.
• Acknowledge team member accomplishments; conduct monthly award recognitions.
• Successfully coach and manage team member performance; participate in annual performance review and merit cycle; address performance concerns through proper coaching and corrective action processes.
• Ensure team adherence to all PUPS standards of conduct, work rules and policies, protocols and procedures, and safety standards.
• Financial Success Responsibility
• Maintain accurate inventory and cost controls; ensuring cost control without compromising quality;
• Meet store financial objectives by maintaining financial literacy, maintaining cost control, effective team member scheduling, and promoting cross sales and business to business partnerships within the Club and community.
• Attracts members by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
• Ensure accurate financial transaction records through point of sale; maintain register, properly complete cash drops.
• Build and maintain brand competitive presence in the community; identify and evaluate local competitors; suggest sales and service initiatives to stand out above the competition and promote Club financial success.
• Commitment to Health and Safety
• Ensure humane treatment of all animals for all service offerings; enforce company pet sick care policies; adhere to PUPS standards of pet care and safety.
• Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations.
• Enforce company pet sick care policies.
• Maintain high standards of cleanliness at all times; ensure compliance with daily, weekly, and monthly cleaning tasks.
• Work with maintenance partners to fix any damaged equipment, furniture, or fixtures in a timely manner.
• Ensure that Club assets (people, pets, and property) are treated with respect and care; maintain Club security systems and key inventory.
• Commitment to Outstanding Member Services
• Be a brand champion; conduct yourself in a manner that is in the best interest of PUPS Pet Club, PUPS Members, and Club Team Members.
• Build effective relationships with customers and Members; encouraging team members to foster genuine and personal interaction with every Member.
• Encourage feedback and reviews, responding as appropriate; respond to and handle all customer and Member concerns or complaints.
• Oversee and approve service requests and transactions that may be out of the normal scope of work for the team.
• Promote PUPS presence in the community through outreach with local pet organizations, partnering with industry related businesses, establishing relationships with building owners and management companies.

• Excellent interpersonal, team building, and customer service skills.
• Excellent problem-solving, organizational, and time management skills.
• Excellent organizational skills and attention to detail.
• Proficiency with budget management preferred.
• Proficient with common computer, scheduling, and point of sales software required.
• Excellent verbal and written communication skills.
• Ability to manage team members, prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to comfortably interact and handle dogs of varying sizes/weights, breeds, and in varying group sizes.

• High school diploma or equivalent.
• Associate or bachelor's degree preferred.
• Customer service or sale experience preferred.
• Managerial and leadership experience required; management experience in pet related or service sales environment preferred.
• Excellent problem-solving, organizational, and time management skills.

• Stand and/or walk for up to 6 hours without a break.
• Kneel, bend, squat, and twist their body.
• Repetitively complete hand and arm movements; reach, grab, pull, and push objects.
• Perform duties in an environment with loud sounds from animals and smells from pet waste and cleaning chemicals.
• Lift up to 50lbs with or without assistance.

• Pay range is $20.00-$28.00/hr
• PTO & Sick Time (team members can accrue up to 40 hours of Sick Time per year)
• Paid Holidays
• Comprehensive Medical, Dental & Vision
• Pet Insurance
• Supplemental Insurance
• Generous 401k Match
• Pet Perks

--

• The candidate’s ability to perform the tasks in the available job role.
• The candidate's self-rated skill proficiency.
• The candidate’s fit for this job posting.