Contracts Specialist

Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Our mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial. Mural Health is looking to expand our team with a Contracts Specialist.

Role Location: Remote US - EST Timezone Preferred

Reports To: Associate Director, Partnerships (Part of the Commercial Team)

You will:

• Manage and track customer contracts and renewal terms, proactively identifying upcoming contract revision opportunities and expansion discussions, keeping a rolling pipeline and staying well ahead of deadlines.
• Prepare and issue proposals and quotations for your assigned accounts — from initial outreach through signed execution — in close partnership with Customer Success, Finance, Patient Kindness and the commercial team.
• Lead all client contract communications, serving as a trusted advisor to our clients on scope revisions, sharing documents in a timely manner, incorporating feedback, and keeping all parties informed and moving forward.
• Assist in negotiating contract terms where applicable.
• Manage amendments, scope changes, and expansion agreements with precision — maintaining organized records of customer interactions and requests, maintaining clear documentation and timelines, and ensuring accurate execution.
• Identify and flag both high-risk customer issues and opportunities for contract expansion to the appropriate teams.
• Identify themes and opportunities across the portfolio, and work to provide clear feedback and recommendations for next steps.

Qualifications & Skills:

• Proven experience as a Contract Specialist, Renewals Specialist/Manager, or in a similar role in customer service or sales, ideally in B2B, life sciences, or healthcare technology.
• Experience with CRM software and other sales tools
• Excellent external communication and customer facing skills. You naturally translate pricing concepts into clear terms and communicate the value of the proposal you are sharing.
• Strong organizational and project management skills, with an attention to detail. You catch errors before they become problems, and you have systems that keep you (and your team) organized.
• Self-directed and resourceful. You thrive with clear goals but minimal hand-holding, and you're comfortable asking questions when you need guidance.
• Strong collaborator. You enjoy working cross functionally and are comfortable communicating with different internal stakeholders to ensure they are informed and aligned.

Base Compensation: $90,000 - $115,000

Mural Health is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at Mural Health, please contact careers@muralhealth.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.