About the role

Nervonik, Inc. is a Los Angeles-based medical device company developing a peripheral nerve stimulation (PNS) implant platform for chronic pain. We are building our commercial infrastructure from the ground up ahead of launch.

The Salesforce Administrator & IT Specialist owns Nervonik's Salesforce platform and core business systems end to end: day-to-day administration, user and IT support, security, and compliance. This is a single, hands-on role, so routine updates, support and access management stay in-house. Because our systems may hold protected health information, the role also owns HIPAA and data privacy controls across the platform, and leads the safe, governed use of AI tools across the company. Major integrations and Data Cloud work are handled by a fractional developer and our implementation partner.

• Title: Salesforce Administrator & IT Specialist

• Reports to: Chief Strategy and Marketing Officer

• Location: Los Angeles, CA

• Type: Full-time

Key responsibilities

Salesforce administration

• Manage users, roles, profiles, permissions and security settings across Sales, Service and Experience Cloud.

• Configure and maintain the Experience Cloud site, page layouts, fields, flows and reports.

• Own release management: sandbox testing, change sets and release notes for every update.

• Maintain runbooks, a data dictionary and platform documentation.

• Monitor platform health, data quality and integration status; escalate technical issues.

IT support and systems

• Serve as first-line support for all Salesforce users and general IT requests; triage and resolve tickets.

• Manage account provisioning and deprovisioning, single sign-on and multi-factor authentication across company applications.

• Administer the company's SaaS tools, laptops and devices, including endpoint security and device management.

• Own the company’s network and perimeter security, including firewall configuration, Wi-Fi segmentation, VPN and guest network separation.

• Ensure backup coverage for all other critical business systems and company devices.

• Route integration, Data Cloud and complex custom development work to the fractional developer or implementation partner.

• Run onboarding and training for sales, field, clinical and office users.

• Build dashboards and reports for commercial leadership.

• Manage IT vendors, licenses and renewals.

HIPAA compliance, data privacy and security

• Implement and maintain HIPAA administrative and technical safeguards for any system that stores or processes protected health information (PHI), including encryption, audit trails and field-level access.

• Uphold data privacy obligations, including CCPA/CPRA, consent and data subject requests, retention and deletion policies.

• Run periodic user access reviews and maintain least-privilege access across all systems.

• Manage defenses against phishing, social engineering and scam attempts, including investigating reported messages and alerting employees to active threats.

• Lead security incident response and breach assessment, working with legal and compliance.

• Support audits and documentation for regulatory and quality requirements, including computer system validation where required.

AI enablement and governance

• Evaluate, approve and roll out AI tools for internal teams, with clear guardrails on what data may be used.

• Draft and enforce an AI acceptable use policy that keeps PHI and confidential data out of unapproved tools.

• Train employees on using AI tools effectively and safely.

Qualifications

Required

• Degree or equivalent education in cybersecurity, information technology or a related field.

• 5+ years of experience in IT and systems support.

• Background in Salesforce administration, including a current Salesforce Administrator certification.

• Experience building reports and dashboards in Salesforce.

• Experience triaging and resolving user requests and support tickets.

• Background in the medical device industry.

• Experience with Experience Cloud and release management.

• Working knowledge of HIPAA, including handling of PHI and the Security Rule safeguards.

• Strong understanding of data privacy (including CCPA/CPRA), data security, access controls and handling of sensitive data.

• Hands-on experience using and administering AI tools, ideally including Salesforce AI features, with an understanding of the related data risks.

Nice to have

• Salesforce development experience: Apex, Lightning Web Components, SOQL and API integrations.

• Platform Developer I or Platform App Builder certification.

• Familiarity with FDA 21 CFR Part 11, ISO 13485 and computer system validation.

• Experience at an early-stage company building systems from scratch.

• • Strong writing skills for documentation, policies and training materials.