About the role:

This is an individual contributor role that will scale a team around them over time.

Main Responsibilities - Collaborating with the Chief Customer Officer and Chief Sales Officer:

• Data Analysis and Insights: Analyse sales and customer data to identify trends, challenges, and opportunities. Your insights will support strategic decision-making across the sales and customer success team.
• Rhythm of the Business: Establish an operating cadence to review progress to goals and drive operational excellence, including forecasting and pipeline management
• Sales Process Optimization: Identify and implement improvements to our sales and customer retention processes, tools, and strategies to drive efficiency and effectiveness
• Performance Tracking: Develop and manage comprehensive sales and customer success’ KPIs and reports to monitor, evaluate, and optimize the performance of sales initiatives
• Pricing & Margin Control: Create and manage a pricing rubric to ensure speedy and accurate turnaround on complex project pricing
• Sales Incentive Plan: Own the current commission plan and lead the project to harmonise the Sales Incentive Plan across all countries
• Business Reporting: Manage the processes to regularly and efficiently report on the business to our Board
• Strategic Direction-setting: As an output of all of the above, provide strategic direction to the business on both a global and regional level

Who you are:

• 7 years + experience withing a similar role.
• Experience in a Commercial Operations, Business Analysis, or a similar role, preferably within the tech or services sectors
• Strong analytical skills, with proficiency in data analysis tools and platforms
• Excellent communication and collaboration abilities, capable of working effectively across functions
• Proven track record of optimizing sales processes and strategies for improved performance.
• Good project management skills, able to deliver cross-functional projects on time and to brief
• A forward thinker who takes the initiative, identifies gaps in workflows and proposes suitable responses
• Familiarity with CRM systems, customer journey and sales automation tools. We use Salesforce.com, among other tools
• A passion for technology and its potential to transform traditional markets

What we can offer: 😎

We are a global fast growing company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you:

• Hybrid working in a team that is passionate about the work we deliver and supporting the development of those that we work with;
• Good Career plan 🚀
• Retirement plan 👵👴
• A company focus on wellbeing and work life balance including initiative’s such as flexible working and mental health support.

We want the best talent available, regardless of race, religion, gender, gender reassignment, sexual orientation, marital status, pregnancy, disability or age.